Analytics firm recruits consultant with retail remit in EMEA

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FICO, a leading provider of analytics and decision management technology, has appointed Hayley Kershaw as the head of its professional services team in Europe, the Middle East and Africa. Kershaw will lead the team responsible for consulting with the region’s leading banks, insurers, retailers and other businesses.

Kershaw has a strong background in financial services, with 20 years’ of experience at leading banks and consulting firms in Europe and Africa. Before joining FICO, she was UK IT director for IKANO Financial Services, and she had previous IT director, consulting and management positions with First Data International, Capital One, AMS (now CGI) and Barclaycard. Kershaw has expertise in defining and implementing IT strategic roadmaps, delivering complex IT solutions in cards, loans and credit risk, managing diverse stakeholder groups and delivering against challenging deadlines and strict SLAs and KPIs.

“European firms face stricter regulations and, in many countries, difficult economic environments and increasing challenges in acquiring and managing customers profitably,” said Kershaw, who is based at FICO’s London office.

“They are demanding more complex analytic solutions to help them meet these challenges. FICO’s deep talent bench for consultants, many of whom came from the industries we serve, can help businesses implement advanced analytics in compressed timeframes, and use these solutions to meet their business objectives with maximum success.”

“Hayley Kershaw knows how financial services institutions operate at the strategic, operational and technical levels,” said Mike Gordon, vice president and managing director for EMEA.

“Our business is about making sophisticated analytic systems work seamlessly in any client environment. Hayley is the ideal person to lead that effort and deliver on our commitment to client performance.”