Asda, Co-op, Dune, Furniture Village, Greggs, Homebase, Hotel Chocolat, John Lewis, M&M Direct, Mothercare and The Otto Group are among the retail names appearing at the RBTE conference, 11-12 March 2014.
According to event organisers, a vast range of topics will be covered in the programme, making a visit to RBTE a must for the whole team.
Simon Russell, director, retail operations development, John Lewis, will be discussing how to Unlock the Secret to Successful Retailing in an Omnichannel World; while Graham Benson, CIO, M&M Direct, will share his experiences on Driving a Successful IT-enabled Change Programme.
Robert Willett, previously Best Buy International CEO, will be discussing how retailers can Become Authentically Customer Curious by Following the Customer Curiosity Cycle to Unearth & Maintain Retail Innovation; while Mark Smith, finance and operations director, Sweaty Betty, and Samir Belkhayat, Cegid, while reveal how Sweaty Betty has set its sights on US expansion and omni-channel retailing.
Workforce management will come under the spotlight, when Neil Parrish, workload and efficiency manager, Greggs, and John Bailey, JDA Software, reveal How a Forecast-based Manpower Planning System is Improving Operational Effectiveness and Underpinning Greggs’ Strategic Re-shaping of their Business to Deliver Long Term Sustainable Growth; while Geri Gray, senior innovations manager, Asda, and Graham Cove, director of WiFi, EE, will be revealing What Retailers can get out of Public WiFi.
Matt Bradley, event director, RBTE, said, “This is an outstanding programme. I’m proud that the retailers’ conference at RBTE will host some of the brightest thinkers and influencers in the industry.
“They’ll be providing ideas and inspiration for our visitors on how they can improve the customer experience, reduce costs, improve margins and tackle challenges such as international expansion and loyalty – and that’s just for starters.
“We know retailers visit RBTE in large teams from across the business – and that’s because there’s something for everyone. In addition to our extensive education programme we also have 300 exhibitors who will be showcasing solutions and ideas that will help visitors tackle the challenges they are currently facing.”