City breaks, gym clothes and train tickets top the list for ‘most searched for’ late night products, new research has revealed. The analysis, conducted by blinds brand 247 Blinds, looked at Google search patterns to find the most searched for items
Articles in category: Data Time
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A new report from customer experience (CX) agency Zone and the global professional services giant, Cognizant, reveals that retail companies are closing the customer experience gap, but still have a way to go to meet consumer demands. The ‘Bridging the CX
The summer of 2018 - with record-breaking hot weather, a royal wedding and the World Cup - saw Brits shell out just under £400 per person on going out. The Office of National Statistics has reported that the UK’s gross domestic
Mirakl, the leading global marketplace solutions provider, today announced survey findings showing that online holiday shopping will rise in 2018 and be increasingly dependent on enhanced online product selection and inventory availability. The Mirakl Christmas Season Shopping Survey 2018 studied
More than nine-out-of-ten consumers (94%) check online reviews before buying products and services, research from Feefo has found, proving the increasing dominance of customer feedback in the minds of consumers. The figure was up 28% on findings in last year’s research
More than a third of shoppers (35%) say that they would be tempted back to the high street by stores more closely matching the prices of online competitors, a survey by retail technology firm jisp has found.
Following London Fashion Week, new research from leading payments provider Klarna and Censuswide, shows that half of fashion retailers want to invest in high tech features such as AR / VR, even though 4 in 5 shoppers say they wouldn’t
UK retailers risk financial and reputational damage by failing to respond to customer complaints on social media
Recent research conducted by Qudini with over 2,000 UK shoppers has revealed that retailers are risking financial and reputational damage by failing to respond to customer complaints in a timely manner across social media channels with 16% of shoppers revealing
Every year retailers across the UK eagerly await Golden Week, a small window following London fashion week and pre-Christmas, which has long been established as the industry’s bumper season. Throughout the Golden Week period, wealthy Chinese shoppers traditionally flock to
Venafi, the leading provider of machine identity protection, today released research on the explosion of look-alike domains, which are routinely used to steal sensitive data from online shoppers. Venafi’s research analyzed suspicious domains targeting the top 20 retailers in five
Zetes: the first and final mile, key considerations for flawless and sustainable delivery performance
There are two critical aspects of the logistics process, the first mile and then the final mile. It is the efficiency with which retailers manage these two essential aspects of supply chain logistics in a seamless way that is key
A poor understanding of data is hampering retailers’ efforts to drive a positive customer experience, says Claranet
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed
Online retail parcel delivery order volumes were up +10.3% year-on-year in August, according to the latest data from the IMRG MetaPack UK Delivery Index. As we move into the close of summer, order volumes in the index typically fall away.
Three fifths of sports and fitness clothing brands have used social media influencers to help promote their products, it has been revealed, and as many as 49% of these noticed a boost in sales following this. As many as 62% of
It’s no secret that the retail landscape has drastically changed, and amount of challenges the industry faces has increased. 2017 saw UK consumer spending slow to its lowest level in five years, highlighting that retailers are all vying for a
The golden quarter (October – December) is fast approaching, but many retail businesses are not actually ready for the onset of increased website traffic this usually brings, according to new research. A survey of 1,021 UK workers carried out by leading
UK online retail sales held steady this August, as shopper spending achieved +12.8% growth year-on-year (YoY) according to the latest IMRG Capgemini e-Retail Sales Index, in line with the three and twelve month rolling averages of +12.8% and +12.9%, but
Local fashion retailers will be celebrating London Fashion Week for more than its design inspiration, after seeing sales on Saturday jump by 68% compared to the previous month, and increase by 24% over the week compared to Fashion Week last year.
Jack Morton, the global award-winning brand experience agency, today launches its first global Experience Brand Index, a survey of 6,000 consumers across the United States, United Kingdom and China. The research, which covered 100 brands and 10 industries, asked consumers to rate varying brand
Amazon has been named by consumers as their standout favourite brand, with retail stalwarts Marks & Spencer, John Lewis, Sainsbury’s and Tesco the others most mentioned. Additionally, the tech giant is no longer regarded as just an online retailer, as
Shoppers spend an extra half a billion cooling down and enjoying the summer, Kantar Worldpanel reports
Widely touted as the hottest summer on record, the latest figures from Kantar Worldpanel, published today for the 12 weeks to 9 September, show it has been an indulgent one for consumers. Spanning the World Cup kick off in June
Sailthru, the leading personalised marketing automation technology provider for retailers and publishers, today announces the results of its second annual Retail Personalisation Index, a ranking of the industry's top retail brands according to how well they personalise the customer experience. Following
Mastercard has announced today that almost one in two of in-store card transactions are now contactless across Europe, with a 97% increase in contactless transactions year-to-date. In more than 15 key European markets – including Denmark, Croatia, Greece, Hungary, Netherlands,
New study spotlights divide between businesses and consumers over definition of “good” customer experience
LogMeIn has released a new study designed to analyse the business impact and consumer attitudes of today’s customer journey. The LogMeIn AI Customer Experience Study surveyed over 5,000 respondents made up of both business leaders and consumers around the globe.
Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that “the customer is king.” As retailers across the globe struggle with demands for both personalization and convenience, balanced with