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Research into consumer buying habits has discovered that 52% of consumers either upgrade or pay-off their mobile phone contracts before the renewal date.
The study, conducted by UK mobile app developers Tappable also revealed lengthy contracts prevent tech-savvy consumers from upgrading
A major study of rail travellers’ online retail behaviour shows that the value of on-train commuter commerce* reached £2.6 billion last year, and is predicted to grow by 75% to reach £4.6 billion by 2022.
The research, conducted by KBH On-Train
Consumer-facing companies must change how they are transforming their businesses and take bold steps in order to remain relevant to the data and technology-enabled smart consumer, according to EY FutureConsumer.Now research that identified five business imperatives for consumer-facing companies to
New research has revealed that 18% of Britons are buying all of their groceries online, whilst more than half have previously bought food or drink online. It was found that Britons prefer the convenience of not having to physically go
New data from Planet, an international payments provider, suggests that international shoppers could bring glad tidings for UK retailers in the lead up to the crucial winter trading period. The influx of tourists coming to the UK last month meant
Eco-conscious Brits are crying out for greater guidance on the sustainability of product packaging, with 88% of UK shoppers requesting on-pack information that highlights how environmentally-friendly the packaging format is.
It comes as the public continues its drive to be more
According to new figures from the Spanish Ministry of Agriculture, organic food sales hit record levels in 2017 reaching 1,962 million euros (up 16.4% on 2016 and almost double the 1,000 million quoted in 2013). Speaking at BioCultura Madrid earlier
Independent coffee shops are in the black according to research by the American Express Shop Small campaign, which reveals the category is set to grow faster than ever in coming years. Almost 500 new independent coffee bars opened their doors
A commissioned study by Forrester Consulting on behalf of Collinson, a global leader in customer benefits and loyalty, has found that the majority of retailers do not know who their most loyal customers are and cannot therefore know if their
Data from leading retail management platform Vend shows that in-store retail spending over the Black Friday shopping period this year dropped by 7% compared to 2017, while spending over the entire week was down 10% on last year.
This is despite
British dog owners now spend a total of £12 billion on their pets every year, according to research by American Express.
What’s more, there has been a marked increase in recent years as a result of both average spend per hound
A recent survey by Savile Row Company, a London-based suits and shirts tailor, has revealed that 40% of UK dog owners spend more on their beloved pooches than family at Christmas.
Of the same group, a quarter admitted to spending more
Innovative advances in technology, coupled with seamless in-store shopping experiences, are among the IGD’s top predictions for 2019’s global retail trends:
Data, and particularly customer data, will offer more personalised shopping
Sustainability concerns will change the way retailers do business
Stores will offer
This year’s Black Friday was a huge hit for online retailers, but did little to help the struggling bricks and mortar stores throughout the UK. Overall footfall declined by 5.4% from Black Friday 2017 with declines of similar magnitudes throughout
In-store spending drove a moderate 2.6 point increase in GlobalData’s total retail spend index as many consumers in the UK began their Christmas shopping, persuaded by retailers starting to promote gifts and partywear. However, online spending decreased as shoppers held
With bargain hunters eagerly counting down the days until the Black Friday frenzy, Christmas cheer can quickly turn to dread for many shoppers – with the worry of getting that perfect gift and the associated cost, seeing stress levels rise
Volume sales of consumer technology on Black Friday are unlikely to increase from the same period in 2017 in most major European countries, despite intense promotional activity from retailers, according to CONTEXT, the IT market intelligence company.
The firm based its
New research from Barclaycard, which processes nearly half of the nation’s credit and debit card transactions, shows how Chief Information Officers (CIOs) are driving rapid change in UK businesses by seizing the potential of next-generation technologies.
In today’s competitive business environment,
Online sellers are using e-commerce solutions to gather better data insights, yet many are failing to use it to make better business decisions, new research by Sana Commerce has found. Whilst 42% are using data to improve customer service, only
UK online retail sales growth hit the second lowest level (+8.5% YoY) ever recorded for October last month, as the subdued performance of online retail since the end of summer continues, according to the latest Capgemini IMRG e-Retail Sales Index.
Just two weeks after Debenhams announced it is closing 50 stores across the UK, research reveals that nearly six in ten (59%) consumers have stopped shopping with a retailer due to poor customer service in store, on the phone, or
Mastercard research reveals that Christmas 2018 could be our thriftiest ever as two thirds (66%*) of shoppers will only complete a purchase if discounted or part of a deal.
Over 207,000 counterfeit watches worth a combined €172m were seized at the borders of EU countries in 2017, making them by far the highest value type of phony product intercepted, according to new analysis by Kroll, a division of Duff &
UK consumers intend to spend £567 (€646) this Christmas, according to the latest findings from Deloitte’s 2018 European Christmas Survey. The research, based on responses from 9,169 consumers across 10 European countries, reveals a modest increase in expected spending in
Black Friday shoppers in Great Britain are young, urban-centric and relatively flush with cash, according to new data released today by Kantar Media.
According to the findings – drawing upon data from both Kantar Media’s Digital Advertising Intelligence offer and TGI