A new joint report published by Cranfield School of Management and Dun & Bradstreet investigates the level of supply chain risk faced by European companies with international supplier relationships. The report uses four key metrics – supplier criticality, supplier financial risk,
Articles in category: Reports
Retail reports covers all sectors of the retail industry, showing retail analysis, retail data & information published on Retail Times
Almost nine in 10 (87%) of the UK’s top retailers are risking a significant drop in online visibility by neglecting their mobile site performance, according to new research.
QUIZ, the omni-channel fast fashion brand, is pleased to announce its preliminary results for the year ended 31 March 2018 (“FY 2018”).
Despite it reportedly being another difficult month for sales and footfall on the high street, UK online retail sales went from strength to strength in April, up +18.8% year-on-year (YoY) according to the latest figures from the IMRG Capgemini e-Retail
Retailers could increase annual revenue by 5% by investing in cybersecurity measures that shoppers trust
A new report by Capgemini’s Digital Transformation Institute has revealed that cybersecurity is a new source of competitive advantage for retailers. It calls for more organizations to align cybersecurity policies with customer expectations in order to take advantage of this
Plummeting retail figures reflect critical need for better omni-channel customer experience, says Aspect Software
New figures released by the British Retail Consortium (BRC) have revealed that like-for-like retail sales in the UK in April fell by 4.2 per cent year-on-year. Alongside this, total sales in the same period were down 3.1 per cent, representing
Consumers using more than one device to make a purchase spend almost a quarter more (23%) than single-device shoppers. In fact, multi-device shoppers who begin browsing on a smartphone spend 37% more than single-device shoppers, representing a clear opportunity for retailers.
Online retail delivery order volumes were up +9.6% year-on-year in March, according to the latest data from the IMRG MetaPack UK Delivery Index.
DF) and the National Association of British and Irish Flour Millers (NABIM) from Global Counsel has revealed that the UK’s food and drink manufacturing sector could face a hidden ‘hard Brexit’ once the UK leaves the EU as a result
DHL, the world’s leading logistics company, today launched its latest research report on digitalization in the supply chain. The report reveals that new technologies and solutions are developing at a fast-pace and disrupting industries on multiple fronts, with supply chains
The Consumer Goods Forum (CGF) has published a new report showing that more companies are engaging with their communities on health topics. The annual Health & Wellness Pillar Progress Report highlights that last year there was a 26% rise in
Businesses that focus on customer experience have the capacity to significantly outpace their competitors, according to Adobe’s Digital Trends 2018 report. The report, published in association with Econsultancy, surveyed 13,000 marketing, creative and technology professionals in the US, APAC and EMEA
Waitrose is the highest-performing food retail company in the latest UK Customer Satisfaction Index (UKCSI). Published by The Institute of Customer Service, the UKCSI reveals customer satisfaction for the food retail sector is unchanged since January 2017 and remains above the
The UK’s rural shops have invested over £315m over the last year, introducing services like contactless payment, in-store bakeries and Post Office counters to meet the needs of customers in rural areas. The 2018 Rural Shop Report, released today by the
Nearly nine in 10 small and medium sized enterprises (SMEs) expect to be selling online by the end of next year compared to 64 per cent of SMEs who say they sell online today, according to the Q4 2017 SME
A new trend for workers to take regular breaks throughout the working day has been identified – but, according to new research, it’s not all bad news for employers and business owners. A survey of 1,000 British adults published by ElectricTobacconist.co.uk as part
People are less likely to scan Quick Response (QR) codes if they aren’t seen to fit the advert or the brand, new research from King’s Business School has found. Professor Shintaro Okazaki warns that marketers need to be aware that a
Retailers and brands cannot afford to become complacent about the strategic role that delivery plays in their e-commerce strategies according to new research. Half of all shoppers will abandon online shopping baskets if delivery choices on offer are unsatisfactory and
Retailers are not using technology as effectively as they could be and in some cases it is actually having a detrimental effect on their business, according to a new report from Searchlight Consulting. The study, entitled ‘Is Technology Clouding Retailers’
Product range continues to drive shoppers into stores, with the majority of shoppers preferring a ‘wide range of products’ over convenience, quality and store services in many cases. This is according to a new Shopper Insights Report of 2,600 European
A new report from the University of Birmingham, commissioned by Emerson to coincide with the one year anniversary of the Kigali Amendment to the Montreal Protocol, has highlighted the significant challenge facing the European retail industry as it transitions from
Mindshare UK, part of WPP, today unveils its research report, The Future of Retail CX (Customer Experience). The Mindshare Futures report identifies A key conclusion is that the store offering will become a real point of differentiation from competitors in
Strategic digital and multichannel consultancy Practicology has published its first report examining ecommerce opportunities for digital brands in China. The report highlights the continued growth of the Chinese digital economy, and the increasing importance of Chinese consumers to the global ecommerce
Speed and convenience top consumers’ motivations for choosing to shop in-store, directly impacting bricks-and-mortar conversions, a new report from PCMS, a global provider of unified commerce solutions, reveals. Original research in the ‘In Full Flight Embrace The Pace: Are You Running
Retailers say success means customer first, but few really understand them, LCP Consulting report shows
Although three quarters of UK retailers (77%) believe the most successful businesses focus on delighting the customer first to drive profitability, only around half this number (39%) are talking to customers to understand their needs. These findings are published today in