Thomas Cook and Iceland are today recognised as being the brands most trusted by their customers in the annual Feefo Trusted Service awards for 2019. Both brands are among those named winners of the highly-coveted Gold Trusted Service award.
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
Last year was challenging for retailers, with numerous profit warnings, store closures and job losses. Familiar high street names such as Toys R Us disappeared completely, with many blaming online shopping for the decline.
Global information company The NPD Group says visits in the British out-of-home (OOH) or eat-out foodservice market will slide in 2019 and 2020. The market peaked at 11.35 billion visits in 2017 but dropped - 0.5% to 11.29 billion in
Over half (52%) of UK employees believe their personal technology feels more modern and is more user friendly than their workplace technology and a further 50 percent wishes their workplace technology performed in a similar manner to their personal technology.
Showrooming to evolve in 2019 as Millennials and Gen Z buy on mobiles – while in-store, Conversant finds
Millennial and Gen Z shoppers are increasingly browsing and purchasing online while in-store, reveals retail research from Conversant. According to the findings, 78% of younger generations shop both in-store and online simultaneously, and are 34% more likely than older customers
A major report into commuters’ spending habits, conducted by leading Out-of-Home (OOH) media agency Kinetic and OOH media owner Exterion Media, in partnership with the Centre for Business and Economics Research (Cebr), has revealed that the value of commuter commerce
Amazon has been named by consumers as their favourite brand, with retail stalwarts Marks & Spencer, John Lewis, Sainsbury’s and Tesco the others most mentioned. It was also the only brand to feature inside the top five across a variety
Eighty two per cent of UK employees will buy meals more often from their workplace canteen or restaurant if they can order ahead and pick up their meal from a dedicated service point, research by Omnico and The Caterer magazine
Despite a year of unprecedented global volatility, involving political uncertainty, extreme weather events and continuing currency fluctuations impacting competitiveness, the value of Irish food, drink and horticulture exports to the UK market reached €4.5 billion, an increase of 2 per
Footfall in December fell by 2.6 per cent, a lesser decline compared to the previous year when it fell sharply by 3.5 per cent. This is the thirteenth month of consecutive decline, according to the latest BRC-Springboard monitor.
Irish grocery market hits festive record as retailers cash in on Christmas, Kantar Worldpanel reports
The Irish grocery market grew by an impressive 3.0% over the 12 weeks to 30 December, ensuring a record festive period for retailers. The latest Kantar Worldpanel data shows value sales reached €995 million in the month of December –
A new report by MTW Research on the UK kitchen market suggests kitchen sales will rise by £50 million in 2019, despite ongoing challenges for the £3bn kitchen products industry.
With the UK’s Christmas holiday now behind us, retail management software leader Vend has revealed the most-purchased products in the run up to 2018’s big day for independent retailers.
Amid negative headlines for the high street, supermarkets have painted a brighter picture, posting record sales of £29.3 billion over the Christmas trading period. Though lower inflation took its toll on sales, the latest grocery market share figures from Kantar
In 2018, after years of card payments slowly weighing in on the dominance of cash transactions, cashless has now overtaken as the most popular method of payment. Last year saw a 15% drop in notes and coins used, and strengthened
New research from workplace experts, Acas, has revealed that over half of workers (53%) believe that getting the right people with the right skills will be the biggest issue faced by their workplace in the year ahead.
Deloitte: retail administrations rise for second consecutive year while large retail CVAs experienced a seven-fold increase
The number of retailers entering into administration in 2018 was 125 - compared to 118 in 2017, a marginal increase of 6% according to Deloitte’s latest insolvency figures. In addition the number of retailers entering into Company Voluntary Arrangements (CVAs)
Fashion designer and American icon Tom Ford has been crowned as Europe’s most popular luxury brand, according to independent research conducted by Kelkoo, the largest pan-European ecommerce advertising and shopping comparison service.
Workers are seeking benefits that deliver real-world connections with colleagues, finds Perkbox report
The UK workforce is increasingly keen for companies to offer them more team-based perks such as company sports teams, according to new research. A study of 2,315 UK workers published in the 2018 Great Perk Search Report by Perkbox, the
‘Wing-Back Wednesday’ – unwanted gift returns are bad news for unlucky recipients and stores alike, says ParcelHero
January 2nd is being dubbed ‘Wing Back Wednesday’ as thousands of unwanted gifts are sent back to stores. Many Brits use the first day back in reality after Christmas to return items - and last year the parcel comparison
New survey shows retail businesses and workers are failing to grasp the Apprenticeship Levy opportunity
New research has shown that large numbers of employees and businesses in the retail industry still know nothing about the Apprenticeship Levy suggesting that the entire sector is simply not grasping the opportunities of the new training initiative.
On Wednesday 2 January 2019 – Takeback Wednesday – returns of online purchases are predicted to increase by 80 per cent compared to the average number of return parcels per day in December, according to Royal Mail. Takeback Wednesday is
Christmas might be over for another year, but research from American Express reveals that Brits just can’t get enough of the festive season as it tops the chart as the biggest expenditure of the year for UK shoppers. Over the
When it comes to the magical time of Christmas, kids across the UK are in for a treat with their presents. New research from American Express has found UK adults buying gifts for children will spend on average £140. The
Instruction-averse Brits are too eager to get into their gadgets, leading to Christmas Day heartbreak, CAA reports
It’s the most wonderful time of the year, but a large proportion of the UK population might not be quite so jolly this Christmas. That’s according to new research from the UK Civil Aviation Authority (CAA), which found that 34