Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
While bots are often cited as a reason for poor customer service, new research from Genesys finds many U.K. consumers do not rank them high on their list of frustrations. In fact, when asked about the most irritating issue in customer
To mark the Government’s Green GB Week a new study has been launched asking whether home deliveries still carry the crown as the greenest form of shopping. The timely study, by the parcel price comparison site ParcelHero, reveals that, though home deliveries
New research by InfinityQS, the global authority on data-driven enterprise quality, has revealed that only 9% of manufacturers are planning to invest in digital transformation projects over the next 12-18 months. This was closely followed by 20% of manufacturers that have disclosed their
Barclays has today released a report into the UK fashion retail market using data aggregated from more than 8 million customers by its Market and Customer Insight service. Delving into the data, which covers consumer spending between July 2016 and
The latest frozen food retail statistics have shown that frozen food continues to excel with value growth across almost every category in the 52 weeks to 9 September 2018.
Business leaders are struggling to cope with the demands of the three groups they need to serve in order to deliver success: employees, customers and the wider society. The majority of organizations (60%) currently prioritize the needs of their employees
To celebrate its 25th Anniversary, QVC UK has commissioned a report into the future of retail, revealing the way consumers will be shopping in 25 years’ time. Teaming up with strategic foresight consultancy, The Future Laboratory, QVC UK reveals how
Brightpearl, the world’s largest purpose-built retail ERP platform, today reveals that nearly half (45%) of retailers are planning to ban ‘serial returners’. These are shoppers who deliberately and regularly buy multiple items with the intent to return some. New research from
Almost a quarter of consumers are still opening goods ordered online that are overpacked according to a survey by Macfarlane Packaging.
UK online retail sales experienced its lowest September growth (+7.5% YoY) since 2014 last month, according to the latest IMRG Capgemini e-Retail Sales Index. Online sales have faltered since England’s World Cup Exit in July and the close of the hot
Shoppers have returned to seasonal favourites as supermarket spending cools off, according to the latest figures from Kantar Worldpanel, published today for the 12 weeks to 7 October 2018. Overall sales grew 3.2% compared to the same 12 weeks last
A commissioned study by Forrester Consulting on behalf of Collinson, a global leader in loyalty and benefits, reveals that half (50%) of retailers rank as ‘Beginners’ in line with its rigorous loyalty maturity test. Surveying decision makers at organisations with
A new report by the Capgemini Research Institute shows that less than a fifth (16%) of global businesses are adopting multiple automation use cases at scale, and reveals that organisations are focusing on operational gains versus strategic long-term growth. Over 40%
Research showing the extent to which the UK is continuing to embrace herbal teas and fruit infusions at the expense of traditional English breakfast tea reveals potential for significant category growth for those suppliers able deliver the insights on how
As Brexit approaches, e-commerce pricing specialist Competitor Monitor has urged retailers to prepare themselves so that they have a happy Christmas – the last before the UK is due to leave the EU in 2019. An analysis of e-commerce retailers’ Brexit
City breaks, gym clothes and train tickets top the list for ‘most searched for’ late night products, new research has revealed. The analysis, conducted by blinds brand 247 Blinds, looked at Google search patterns to find the most searched for items
A new report from customer experience (CX) agency Zone and the global professional services giant, Cognizant, reveals that retail companies are closing the customer experience gap, but still have a way to go to meet consumer demands. The ‘Bridging the CX
The summer of 2018 - with record-breaking hot weather, a royal wedding and the World Cup - saw Brits shell out just under £400 per person on going out. The Office of National Statistics has reported that the UK’s gross domestic
Mirakl, the leading global marketplace solutions provider, today announced survey findings showing that online holiday shopping will rise in 2018 and be increasingly dependent on enhanced online product selection and inventory availability. The Mirakl Christmas Season Shopping Survey 2018 studied
More than nine-out-of-ten consumers (94%) check online reviews before buying products and services, research from Feefo has found, proving the increasing dominance of customer feedback in the minds of consumers. The figure was up 28% on findings in last year’s research
More than a third of shoppers (35%) say that they would be tempted back to the high street by stores more closely matching the prices of online competitors, a survey by retail technology firm jisp has found.
Following London Fashion Week, new research from leading payments provider Klarna and Censuswide, shows that half of fashion retailers want to invest in high tech features such as AR / VR, even though 4 in 5 shoppers say they wouldn’t
Recent research conducted by Qudini with over 2,000 UK shoppers has revealed that retailers are risking financial and reputational damage by failing to respond to customer complaints in a timely manner across social media channels with 16% of shoppers revealing
Every year retailers across the UK eagerly await Golden Week, a small window following London fashion week and pre-Christmas, which has long been established as the industry’s bumper season. Throughout the Golden Week period, wealthy Chinese shoppers traditionally flock to
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed
