JRNI, formerly BookingBug, the enterprise SaaS scheduling platform for optimizing the customer journey, has released new research that identifies continued growth in online shopping and strength in omni-channel shopping. According to JRNI’s Third Annual Modern Consumer Research Report, US and
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
More than 1.5 million Chinese nationals were granted visas to enter the UK in 2018, and student applications have climbed by 30,000 in the first quarter of 2019. According to VisitBritain, tourist spending will grow 40% to exceed £1 billion this year.
After online sales slumped to their lowest ever July growth last month, retailers saw little reprieve in August with growth of just +3% Year-on-Year (YoY), according to the latest IMRG Capgemini eRetail Sales Index, which tracks the online sales performance
The latest figures from Kantar show that growth in the Irish grocery market remained at 2.7% during the 12 weeks to 8 September 2019, as shoppers stocked up on September staples.
More than two in five employees in the retail industry (44%) don’t feel valued by their employer, according to new research from Moorepay, the leading payroll & HR software and services provider. This is the joint highest percentage of any
Experts in tax-free shopping, Global Blue, have revealed that international shoppers from Thailand and Qatar increased their spending per transaction significantly this August in comparison to the same time last year
Brits are spending up to £1bn a month on unplanned or spur of the moment purchases, new research has revealed.
Curated content and customer context are key for sustaining engagement, research from BounceX reveals
Optimising the marketing communications content mix is the key to improving customer engagement and driving conversions, research from BounceX, the leading behavioural marketing technology provider, suggests.
Multi-sector collaboration between blue chips, start-ups and banks delivers new model to improve the sustainability of global supply chains without increasing production costs
A successful experiment by the University of Cambridge Institute for Sustainability Leadership (CISL), bringing together Sainsbury's, BNP Paribas, Unilever, Barclays, Standard Chartered and Rabobank, has shown how a new model of blockchain and other data sharing technologies can enhance the
As Fashion Week descends on London this week, research from Opinium reveals both the industry and consumers need to fix their habits when it comes to sustainability.
Google and Kantar today unveil research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers). The research demonstrates the need for retailers to innovate and improve experience at an ever-increasing rate, as it
With shop closures hitting record levels (according to PwC research that went live this morning) how can retailers drive customers increasingly shopping online to their stores?
A new study by Streetbees, the global intelligence platform, reveals the truth behind consumers’ attitudes towards the fashion industry. Is sustainable and ethical manufacturing a true consideration, or do people say they care but let the responsibility of compliance lie
Following a month of improved sales in June, retailers failed to maintain the positive momentum in July, with online sales growth slowing to just +4.4% Year-on-Year (YoY) and falling by -5.7% Month-on-Month (MoM), according to the latest IMRG Capgemini eRetail
The sale of prestige foundation with added benefits (such as SPF) in the UK reported an increase of 114% in value sales in the period January 2019 to end of July 2019 according to The NPD Group. The sale
The latest grocery market share figures, published today from Kantar, show year-on-year supermarket sales were flat during the 12 weeks to 11 August 2019 as the tough comparisons with 2018’s strong summer continue. Fraser McKevitt, head of retail and consumer insight
The average number of alcoholic beer and cider ranges stocked in UK supermarkets is declining, as trends towards health-conscious consumption are leading consumers to opt for alcohol-free alternatives, suggests new data from e-commerce insights company, Edge by Ascential.
In the last two years the athleisure trend has risen to a whole new level as the demand for comfort, performance and style drives the need of having a multifunctional wardrobe. 68% of consumers who purchased sport clothing for exercise
New forecasts from IGD reveal that the UK convenience market is set to grow by £6.9bn in the next five years, to reaach £48.2bn by 2024. The channel will benefit from lots of new store openings over the period, helping
With the holiday getaway in full swing, and the August bank holiday less than two weeks away, global information company The NPD Group says Britain’s travel hubs – airports, motorway service stations, train stations and petrol forecourts – now
Retailers are anticipating a successful holiday season, despite a challenging 2018, according to brand new research released today by Yieldify, the customer journey optimisation company. The report, ‘The Shape of Peak to Come’, surveyed over 400 US and UK
Ahead of Men’s Grooming Day on 16 August, research conducted by the health & wellness booking app, MINDBODY reveals UK men spend a tremendous £3,400, on average, on beauty treatments, each year, compared to women who spend £3,100, on average.
Retailers take note: 60% of UK smart speaker owners have made a purchase by voice over the past 12 months
New research has highlighted that smart speakers in the home like Google Home and Amazon Echo are set to drive the next wave of retail and e-commerce.
The Report on Jobs, published today by KPMG and the REC, indicated falling demand for both permanent and temporary retail staff in July.
New research has revealed that the majority of UK consumers are happy to pay more for locally sourced produce rather than those which come further afield.