It’s time to start waking up to Click & Collect – not as a fulfillment afterthought – but as integral to the retail experience of the future. 12.75m UK consumare too valuable to be ignored. That’s the number that now prefer
Articles in category: Opinion Time
Opinion time is the voice of retailers & retail industry figures, find out what they have to say here on Retail Times
Today’s retailers are all working towards one common goal: to provide consumers with a seamless, omni-channel customer experience. In recent months, we’ve seen Wayfair announce plans to open physical locations and Sally Beauty announce that it is planning to re-invest
In today’s competitive retail landscape, ensuring absolute efficiency is critical to survival. Both on and off-line, retailers face constrained budgets, rising customer expectations and more pressure via ‘click and collect’ requests, ‘buy to returns’ and a big push for same
Take a moment to consider how much time you spend on the Internet during an average day. When was the last time you purchased a product with the help of an online portal? The chances are high that you now
Nicla Di Palma, equity analyst at Brewin Dolphin, discusses a revival of consumer interest in the luxury sector ahead of London Fashion Week
When you turned on a tap at home this morning, it’s unlikely you will have given any thought to who made it never mind the mechanics that contribute to its functionality. And, while your interest in those often under-appreciated domestic
By Chris Johnston, CEO of emotion analytics firm, Adoreboard If you’re reading this, then you’re clearly already more than aware of the potential of the millennial audience and spend much of your working life trying to find ways of courting them...
By Kevin Carrick at global retail software solutions provider Data Clarity The retail news has been dominated by reports of the buyout of House of Fraser by Mike Ashley, the owner of Sports Direct for £90m, and his vision for creating the
Retailers can combat the current challenging market conditions by adopting an 'in-house first approach', according to the CEO of one of Europe’s largest online electrical retailers, reichelt.
British American Tobacco’s e-cigarette brand Vype today announces the latest evolution in its range of vaping products – the Vype ePen 3.
British brick-and-mortar stores continue to play a critical role in retail, despite job cuts, says Tryzens
Andy Burton, CEO of Tryzens, comments on the news that Britain’s largest businesses have cut 50,000 jobs in the last six months as high street shops struggle against online rivals “The high number of job cuts reported in the retail sector is unfortunate
Branded and own-label FMCG suppliers need to urgently prepare for the prospect of retailer delisting by identifying the steps they need to take to defend themselves against delisting and put themselves in a powerful position to positively argue their case. That’s
High street stores are having a tough time at the moment. Under pressure from on-line retailers, stores are almost permanently discounting prices, and at the same time closing or downscaling operations. This seems to be the new normal, and the high street
Brexit, the weather and online shopping: how Britain’s favourite conversations are shaping supply chains
Volatility has been the enemy of logistics and supply chain professionals in the UK and the current environment doesn’t show any signs of getting any easier. The two favourite topics in British conversation have been dominating issues around the supply
The General Data Protection Regulation (GDPR) takes effect May 25, 2018, and companies around the globe are scrambling to prepare. While much attention has already been paid to understanding the GDPR’s impact on collecting customer data, retailers must also remember
Given the myriad difficulties high street retailers face right now, the fact that they will be the hardest-hit by the new IFRS 16 accounting rules seems a particularly bitter pill for them to have to swallow. Essentially these rules, which
While offering free Wifi in-store can offer additional conversion opportunities to retailers, failing to deliver a friction-free service could, in fact, result in poor customer experience and lost sales opportunities, the latest research from Vodat, a leading communications provider, warns.
Small manufacturers can keep the voracious supermarkets at bay, and turn a profit, says West Coast Foods
For many ambitious, innovative, smaller manufacturers, supplying to national supermarket chains is something of a Holy Grail, a game-changing relationship which allows them to scale up to undreamt heights.
Amazon is disrupting the parts of retail no one likes. Standing in queues in the supermarket with your jumbo pack of toilet paper and baked beans. New batteries, or cheap bits and bobs you would otherwise buy from pound shops.
Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. Here Richard Loh, MD of Eurostop, and Mark McMurtrie, independent payments specialist outline the
VoiceSage’s Lee Trenam says a successful re-think of how to connect customers to processes at the catalogue giant may have lessons for all retailers
Online retailers can take a leaf out of the retail sector’s book and provide a personalized shopper experience to drive sales and win loyalty, says Teresa Sanchez-Herrera, Marketing Manager of Retail Rocket
In the last decade alone the world has seen an incredible amount of technological advances which are continually changing the way people go about their daily business. Smartphones, for instance, have completely revolutionised the mobile phone market, to the extent
With leisure outlets challenging hegemony of retailers, brands need to play part in enriching shopping experiences, says Conversity
Evolution of consumer habits means brands need to ensure they lead the way in customer experience, says Dave Stark, CEO of Conversity
VoiceSage’s Gregg Kilkenny says making outbound voice messaging should be a key component in all customer service outreach