Macfarlane Packaging: retailers must address challenge of overpacking according to consumer survey
Almost a quarter of consumers are still opening goods ordered online that are overpacked according to a survey by Macfarlane Packaging.
Articles in category: Retail Insight
John Lewis Partnership to phase out all diesel-powered heavy trucks
The John Lewis Partnership has announced today it will phase out all diesel-powered heavy trucks from its fleet by 2028. The move will see the company roll out over 500 new state-of-the-art Waitrose & Partners and John Lewis & Partners
SAP: more than a third of UK shoppers frequently abandon online shopping carts
Moving items into carts does not mean the purchase is in the bag for UK online shoppers. According to the SAP Consumer Propensity Study focusing on online shopping behaviour, more than a third (38%) discard carts sometimes or all the time,
£1.5bn spend freed up for retail survivors in 2018, says GlobalData
The UK non-food retail sector has become reliant on the demise of weaker operators to maintain growth for the survivors, according to GlobalData a leading data and analytics company.
Britain’s changing tea tastes offers prospect of further category growth, says Bridgethorne
Research showing the extent to which the UK is continuing to embrace herbal teas and fruit infusions at the expense of traditional English breakfast tea reveals potential for significant category growth for those suppliers able deliver the insights on how
Lingo24 combines the best of AI and human translations as it launches latest service
Artificial intelligence (AI) is saving companies hundreds of thousands of pounds by cutting the cost of translation services in half, according to a senior figure in the industry.
Venafi research: large number of look-alike domains pose phishing risks to online shoppers
Venafi, the leading provider of machine identity protection, today released research on the explosion of look-alike domains, which are routinely used to steal sensitive data from online shoppers. Venafi’s research analyzed suspicious domains targeting the top 20 retailers in five
Zetes: the first and final mile, key considerations for flawless and sustainable delivery performance
There are two critical aspects of the logistics process, the first mile and then the final mile. It is the efficiency with which retailers manage these two essential aspects of supply chain logistics in a seamless way that is key
A poor understanding of data is hampering retailers’ efforts to drive a positive customer experience, says Claranet
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed
Flexitarianism leads Quorn to appoint E Fundamentals to drive online performance
Quorn, the leading meat-free alternative food brand, has appointed ecommerce analytics platform, E Fundamentals, to upskill its entire UK sales and marketing division to cope with unprecedented demand from casual vegetarians or ‘flexitarians’.
Harnessing GDPR to increase retail customer engagement
It’s no secret that the retail landscape has drastically changed, and amount of challenges the industry faces has increased. 2017 saw UK consumer spending slow to its lowest level in five years, highlighting that retailers are all vying for a
London Fashion Week brings 68% Saturday sales boost to fashion stores
Local fashion retailers will be celebrating London Fashion Week for more than its design inspiration, after seeing sales on Saturday jump by 68% compared to the previous month, and increase by 24% over the week compared to Fashion Week last year.
JDA global consumer survey finds balance needed between shoppers’ demands and privacy concerns
Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that “the customer is king.” As retailers across the globe struggle with demands for both personalization and convenience, balanced with
SAP intelligent services for marketing delivers deep learning to win new customers and reduce churn
SAP today announced plans to enhance the SAP Marketing Cloud solution, introducing new “smart” capabilities to help companies focus on the best sales leads and increase customer retention.
2018 Prophet Brand Relevance Index finds four UK retailers in top 50 list of most relevant brands to UK consumers
Global brand and marketing consultancy Prophet announced the results of the fourth Prophet Brand Relevance Index (BRI), a ranking of the most relevant brands in consumers' lives today. Amazon #8, Ikea #28, John Lewis #32 and eBay #45 all represented
Chinese traders must pay fair postal charges, says ParcelHero
he international parcel delivery specialist ParcelHero says every year hundreds of British traders are going bust as they can’t compete with ultra-cheap Chinese imports, whose postal costs are subsidised by the UK and US postal services, thanks to secret rates
Textlocal: phone addiction is leading to decline in high street sales
New research published by Textlocal, one of the UK’s leading SMS marketing platforms, highlights how a third of respondents feel that they are dependent on their smartphones and that 80% now use their mobiles for shopping, with one in five
Independent research cites Manhattan Associates as a strong performer in point of sale evaluation
Manhattan Associates Inc today announced that it has been named a Strong Performer in The Forrester Wave: Point of Service (POS), Q3 2018 report by Forrester Research. The new research, which evaluated 13 vendors across 25 criteria in the areas of
Tryzens: three things retailers should do to prepare for “peak-season” and hit the shopping bonanza
Black Friday and Cyber Monday have become a fixture in the British shopping calendar, and with this year’s shopping events expected to be bigger than ever before, many retailers are counting on them to help boost their flagging fortunes. However, with just
Ecovacs showcases the digital store of the future at IFA 2018
What does the store of the future look like? ECOVACS ROBOTICS, the specialist for innovative household robots, will implement loadbee technology at IFA 2018 (Booth 103, Hall 5.1) to demonstrate how online and offline platforms seamlessly combine to create a
Majestic: your local is now as likely to be a beer as a pub
The boom in UK breweries – which bubbled over the 2,000 mark in 2017 – means that a beer drinker’s ‘locals’ are as likely to refer to beers as pubs, with millions now opting for reduced ‘hop miles’ when they
Motista: 50 of the top US brands ranked by emotional connection
Motista, the pioneer of predictive emotional connection intelligence solutions, today released new data comparing the emotional connection rankings of 50 of the top brands in the U.S. In its report, “Ranking Emotional Connection: A Look at 50 of the Top
CMJ: high street jewellers add more value than online counterparts
The cost to ditch the surf, and hit the turf is £366, according to a survey of more than 2,000 consumers in the UK.
ParcelHero: Government’s panel of retail gurus may be too little
The parcel delivery comparison site ParcelHero says today’s Government announcement that it has appointed a panel of eight retail gurus to ‘diagnose the issues that affect the health of our High Streets’ may be too little, too late.
Qmatic: missed opportunities through Click & Collect offerings
Click & Collect solutions have become a staple for omnichannel retailers, but many are still failing to optimise these offerings and are therefore missing out on improved customer interactions, according to the latest research from customer journey experts, Qmatic.
