Customer service levels have topped the list of challenges retailers are fearing the most as they head into the new financial year.
Articles in category: Retail Insight
WHISHWORKS, a MuleSoft strategic partner and Big Data specialist, is pleased to announce that it has been selected by international shoe manufacturer and retailer Clarks, to help optimise supply chain operations and create a truly connected and automated environment using
JD Sports drives record profit growth by investing in internalisation and multi-channel retail, says GlobalData
Following today’s release of JD Sports FY figures for 2018/19, James Yacoub, Retail Analyst at GlobalData, a leading data and analytics company, comments: ‘‘FY2018/19 has proved to be another year of explosive growth for JD Sports with revenue reaching £4.7bn
Following today’s release of DFS H1 figures for FY2018/19, Matt Walton, senior retail analyst at GlobalData, a leading data and analytics company, comments: ‘‘The upholstery market leader finished 2018 on a high with an impressive performance across the board; revenues
Major FMCG brands Weetabix and HiPP Organic have signed up to ecommerce analytics provider e.fundamentals to help drive sales of their products through retailers’ websites.
Scotch & Soda, a premium omni-channel fashion retailer, has boosted its incremental return on ad spend to £5.50 for every £1 invested (5.5:1), thanks to a major overhaul in its digital advertising strategy.
Fastbitcoins.com launches to allow everyday punters to buy Bitcoin with ease in physical stores – or even the back of a cab
Today, Fastbitcoins.com, a service that allows everyday people to easily and safely buy bitcoins in physical retail outlets using cash, announces its public launch. The company is founded by former, Neo & Bee Managing Director and Bitcoin industry veteran,
There’s a growing duality in today’s consumer reality. Average shoppers probably have but vague memories of a time before they bought anything online, yet they still haven’t avoided the brick-and-mortar stores altogether: E-commerce sales from 2018 reached 18% of total
Tesco's decision to close 90 serve-over, fresh food counters in its larger stores and to provide either a full or flexible counter offer at the remaining 700 trading, is not hugely surprising, according to Catherine Shuttleworth, CEO at shopper marketing agency Savvy.
Brian Elliott, founder, senior advisor and head of innovation at Periscope By McKinsey, tells us what caught his eye at NRF 2019 – The Big Show
The most politically uncertain Christmas and New Year break for decades lies before us, so as we raise a glass to the end of 2018, it’s worth looking at how our drinks lists be affected in the coming year. UK
Global retail sector technology spending will grow 3.6% to reach almost $203.6 billion in 2019, with similar growth rates for the next two years, according to the latest forecast from Gartner, Inc. Customer expectations and competition are forcing retailers to
Data released today by leading retail software provider Vend, shows that independent retail discounting levels have increased by 6% over the past two years, as market pressures continue to drive product markdowns.
New research investigating UK household shoppers’ plans for Halloween has been launched today byleading retail and shopper marketing agency, Savvy. The findings, which reveal that 46 percent of UK shoppers are set to get involved in the occasion, predicts spending
Not only is the chaos of queuing tedious for shoppers during the festive period, but it also causes a headache for staff as lines of frustrated shoppers snake towards the tills. As the countdown to Christmas begins, here are a
Monsoon is experiencing an increase in website dwell time following the launch of shoppable social technology on Facebook, Instagram and Twitter.
Almost a quarter of consumers are still opening goods ordered online that are overpacked according to a survey by Macfarlane Packaging.
The John Lewis Partnership has announced today it will phase out all diesel-powered heavy trucks from its fleet by 2028. The move will see the company roll out over 500 new state-of-the-art Waitrose & Partners and John Lewis & Partners
Moving items into carts does not mean the purchase is in the bag for UK online shoppers. According to the SAP Consumer Propensity Study focusing on online shopping behaviour, more than a third (38%) discard carts sometimes or all the time,
The UK non-food retail sector has become reliant on the demise of weaker operators to maintain growth for the survivors, according to GlobalData a leading data and analytics company.
Research showing the extent to which the UK is continuing to embrace herbal teas and fruit infusions at the expense of traditional English breakfast tea reveals potential for significant category growth for those suppliers able deliver the insights on how
Artificial intelligence (AI) is saving companies hundreds of thousands of pounds by cutting the cost of translation services in half, according to a senior figure in the industry.
Venafi, the leading provider of machine identity protection, today released research on the explosion of look-alike domains, which are routinely used to steal sensitive data from online shoppers. Venafi’s research analyzed suspicious domains targeting the top 20 retailers in five
Zetes: the first and final mile, key considerations for flawless and sustainable delivery performance
There are two critical aspects of the logistics process, the first mile and then the final mile. It is the efficiency with which retailers manage these two essential aspects of supply chain logistics in a seamless way that is key
A poor understanding of data is hampering retailers’ efforts to drive a positive customer experience, says Claranet
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed