Hermes, the consumer delivery specialist, has teamed up with the Co-operative Food to offer its ParcelShop click and collect services at over 450 of the retailer’s outlets nationwide. The agreement focuses on providing added choice and convenience to online shoppers and sees Co-op become one of Hermes’ biggest business partners.
Following a successful pilot across 42 Co-op Food stores last year, Hermes and the retailer have permanently extended the service across the UK. As a result, millions of Co-op customers will be able to pick up their online purchases from leading retailers such as H&M, JD Williams and River Island. In addition, shoppers needing to send returns back to such retailers as ASOS, Debenhams and John Lewis will be able to do so from the shops. They will also be able to utilise the cost-effective myHermes service to send parcels from the stores.
Hermes and Co-operative will strategically choose which outlets will offer the ParcelShop services based on a range of criteria including location, consumer demand and opening hours.
Carole Woodhead, CEO of Hermes, said: “By entering a partnership with such an established and trusted retailer like Co-op, we have further strengthened our dedicated network of 4,500 ParcelShops. This partnership focuses on convenience, with consumers being able to buy groceries whilst also sending parcels, collecting or returning their online purchases, and vice versa. With 92% of the country within two miles of an outlet, ParcelShops offer a local, useful and convenient click and collect service for retail clients.”
Chris Whitfield, the Co-op’s retail and logistics director, said: “As a community retailer we are committed to enhancing the communities in which we operate. The pilot scheme clearly demonstrated that the Hermes ParcelShop service is used and appreciated by many of our customers and so we are delighted to extend it to many more stores.”