CollectPlus, the UK’s largest independent store-based delivery and returns service, has announced that 2015 saw its biggest click and collect Christmas to date. Industry analysts Capgemini and IMRG predicted a 12% growth in online sales over Christmas year-on-year, CollectPlus outstripped this with its click and collect business growing by 27% year-on-year for the period October to December.
More than 428,000 new customers began using the CollectPlus click and collect service during that period – with December’s total increasing 15% year-on-year. The deals on offer in the Boxing Day sales proved popular as 10,000+ shoppers used the click and collect service for the first time on Tuesday 29 December alone.
Recent research from CollectPlus, the market leaders in third party click and collect, revealed that 66% of UK consumers have used a click and collect service over the Christmas period, with more than half (52%) mainly motivated by the added convenience that click and collect offers.
In addition, following the recent announcement of new partnerships with high street fashion retailer New Look and menswear brand The Idle Man, CollectPlus is kick-starting 2016 with 33 new brands on board following peak, taking the total number of retailers that offer click and collect through CollectPlus to more than 90. Further brands will launch this year including Aldi Wines,which went live last week.
Paul Scratchley, commercial director at CollectPlus, said: “We have just experienced our most successful peak to date, introducing more new customers than ever before to our click and collect service, and we are well set to build on this momentum in 2016. We know from our own research that CollectPlus brings new customers into convenience stores, and that two thirds of our customers (64%) have used the service more than three times.”
A diverse range of retailers are now offering click and ocllect with CollectPlus, from AO.com to Nespresso. The service allows customers the opportunity to collect purchases from a range of online brands at their local CollectPlus store, making many more brands including Liverpool Football Club, Pretty Little Thing and Go Outdoors easily accessible to a wider audience across the UK.
Scratchley said: “We are excited to be welcoming so many new retail partners to our network. Our strong growth underlines the quality of service we are providing both to retailers and their customers. Many of our partner retailers rely on the reach and convenience of our network to deliver products to customers who might otherwise have been unable to access them. We also know that shoppers value choice when it comes to the delivery of their online shopping and we’re pleased to be able to provide them with a greater range of products they can access through Click & Collect.”
Across the UK, CollectPlus customers can enjoy a high level of convenience no matter where they live. Eight million people live within 300 metres of a CollectPlus store, and across the UK over 90% of the UK population in urban areas live within a mile of theirs. In rural areas, 89% of the population are just five miles from their nearest CollectPlus store. What’s more, most of the stores in the network are open early until late, seven days a week.
A high level of customer satisfaction is central to the success of CollectPlus. At present, 82% of TrustPilot reviews rate the service as five star with customers considering the CollectPlus service to be ‘excellent’.
Founded in 2009, CollectPlus is a joint venture between PayPoint, the leading retail payment network, and independent UK parcel carrier, Yodel.