Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600 customer service professionals worldwide to discover how smart technologies are impacting service protocols and how service
Articles in category: Reports
Retail reports covers all sectors of the retail industry, showing retail analysis, retail data & information published on Retail Times
After dropping to a three-year low last year, consumer purchases of smartphones are expected to rebound this year, fueled by better security, new functions, improved performance and device refresh schedules, a global Accenture survey finds.
Political uncertainty fuelled by Brexit, events in Europe and a new US President, mean retail growth in Britain will stagnate in 2017 according to the KPMG/Ipsos Retail Think Tank (RTT). The RTT members predict that in the current political environment and
Retail SMEs who fail to adapt to new technology have lower growth ambitions, Close Brothers Retail Finance shows
Nearly half of retail SMEs (48%) are expecting to grow in the next year, but difficulty in adapting to new technologies is damaging their growth potential. According to a new report published today by Close Brothers Retail Finance, retail SMEs
Consumers driven to online gift shopping to avoid crowds, queues and Christmas music, Webloyalty reports
Shoppers are turning online for their Christmas gift buying this year to escape the stress of long queues, big crowds and repetitive in-store Christmas music, according to new research. The Christmas Trends Report, commissioned by Webloyalty and carried out by
Independents United 2017 Food and Beverage Trends Report tips six top food innovations
Nearly half of consumers (49.1%) are planning to buy their Christmas groceries this year from either Aldi or Lidl, despite competition from the ‘Big Four’ supermarkets. Research from leading online reward programmes provider Webloyalty suggests that the two discounters, along with
Results released by Network Rail show that like-for-like retail sales for the period July–September 2016 in managed stations grew by 3.5%. This equates to total sales of over £166m, up from £160m in the same period last year. Sales growth at
One in five millennials are more likely to purchase a product or service after watching a video advert, a new report has found. The research, conducted by video production company Groundbreak Productions, which surveyed 1,000 consumers in the UK, also revealed
We all like the Hollywood treatment once in a while – getting the personal, one to one type of experience that makes us feel like a VIP. But the star treatment is no longer reserved for the red carpet. In
Westfield’s How We Shop Now report reveals that more than 25% of Londoners would like to rent clothes, creating a potential market of £390m in the Capital and almost £1bn across the whole of the UK. The growth of the ‘sharing
Merchants and brands will lose out on millennial loyalty if they don’t create personalised, targeted schemes which are accessible via smartphones, according to new online research from Eagle Eye Solutions, the leading UK SaaS technology company, and YouGov. The research revealed
With Black Friday on the horizon, IMRG and Barclaycard have teamed up to launch a mini report advising small businesses on how to make the most of the peak trading period. Businesses of all sizes will be thinking of how to
Retail growth in the omni-channel era is being hampered by rising customer expectations and legacy supply chains, according to the latest report from DHL Supply Chain. The new report spells out the benefit to retailers in establishing unique omni-channel supply
E-commerce in Europe is growing by €9bn and delivery is becoming an ever-more important factor, says PostNord
Europeans are shopping online in increasing numbers. In the past year, 253 million European consumers made online purchases to a total value of EUR 189 billion, an increase of EUR 9 billion on the previous year. Significantly, 176 million of
A new generation has emerged that is acutely aware of its consumer capital and the benefits this brings to individuals and society, according to a study by SAS, the leader in analytics and the Future Foundation, an independent research agency.
Online shoppers return on average 2.2 items out of every 10 of their clothing purchases, according to EY’s ‘Zero clothing returns. Digital future or fairytale?’ report – a survey of 1,000 online UK shoppers. Of these returns, 76% are sent
The 2016 Local Shop Report has revealed the essential role that convenience stores play in the modern retail landscape, with stores more relevant than ever before in consumer’s lives. Published today by the Association of Convenience Stores, the report demonstrates
Retailers’ top five priorities for enhancing shopper experience revealed in new Arvato and Practicology report
Retail success is now being driven by a set of new measures, according to original research in a new report from Arvato, a global provider for full-service e-commerce and supply chain solutions, and Practicology, a leading multichannel consultancy. The Retail Innovation
Complexity and lack of integration hampering Cloud adoption by businesses, finds new Oracle-sponsored study
While many European companies are embracing the move to the Cloud, nearly half are struggling, wrestling with increases in Cloud integration costs and data silos according to a new study sponsored by Oracle. A key reason: more than 60% of
The amount spent by Barclaycard customers using contactless technology has multiplied 2.7 times so far this year, as consumers make the most of the increase in the contactless limit, which went up from £20 to £30 in September 2015. The
The latest supermarket share figures from Kantar Worldpanel in Ireland, published today for the 12 weeks ending 17 July 2016, show continued growth for the grocery market with sales rising by 3.3% compared with last year.
Periscope, By McKinsey, focusing on revenue growth management through price, promotion, and assortment optimisation, has released the findings of new research conducted with US and UK consumers that explores their attitudes and expectations of the online shopping experience. The
Retail and retail property is in a healthier position to deal with potential changes to tariffs in the medium to long term, supply chains and currency volatility as a result of Brexit, than they were to deal with the financial
Black Friday: new visitors drive up to 94% of revenue but returning shoppers less likely for some sectors, Qubit finds
The latest research from data-first customer experience pioneer Qubit has revealed the true impact of Black Friday on retailers.