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Although three quarters of UK retailers (77%) believe the most successful businesses focus on delighting the customer first to drive profitability, only around half this number (39%) are talking to customers to understand their needs.
These findings are published today in
A new report released today by The Economist Intelligence Unit (The EIU) looks at how the e-commerce sector in Africa is helping to re-shape both the retail sector and consumer shopping habits in the continent. Estimates as to the potential
Hammerson plc, the FTSE 100 owner, manager and developer of leading retail destinations in Europe, today launches its True Value of Retail Report.
The findings highlight the sheer scale of the impact that retail destinations can have on the local economy
New research has found that when it comes to coffee, convenience is king, with 53% of UK consumers regularly buying coffee from supermarkets, 23% from forecourts and 19% from convenience stores.
The survey by One Poll, in collaboration with Nestlé Professional,
The benefits to retailers of having a single view of customer (SVC) is clear. Shoppers can engage with a retailer through a wide and ever-growing range of devices — desktops, laptops, tablets, smartphones, consoles, TVs. Not to mention in-store, of
The latest report from Capgemini Consulting and the MIT Initiative on the Digital Economy (IDE) outlines the emergence of a new approach to customer experience management defined by the concept of Collaborative Exchanges (CX). Based on nearly two years of
Retailers resigned to a significant drop in footfall this year should take advantage of multi-sensory innovations to draw consumers back in-store, research suggests.
A new report commissioned by Mood Media found that over 60% of retailers expect their footfall to drop
The retail industry has faced many challenges over the last 20 years but rising cost pressure, lower pricing power and the need to invest in digital transformation will test retailers’ mettle in 2017, according to Deloitte, the business advisory firm.
Eight out of 10 marketers rank point of sale as the most influential marketing channel for influencing shopper purchasing decisions, ahead of traditional channels such as TV, radio and press advertising. This shows the ongoing importance of physical stores, despite
A study of over 1,500 shoppers by TCC Global, a leading global retail marketing company has found that one in six (16%) of all shoppers have switched their main store over the last 12 months. 39% of shoppers said that
Millions of indecisive consumers in the UK have admitted to returning products bought for their home just because they didn’t look the same as they did online or in-store, research has found.
Four in 10 shoppers said that products not looking
A new report on the Food to Go market, MCA’s Food to Go Market Report 2017, reveals that the sector’s growth is being driven by changing consumer attitudes: Food to Go is no longer predominantly a convenient option for workday
By 2020, two thirds or c.£43bn of UK e-commerce purchases will be made on a smartphone, as the value of mobile transactions trebles from £13.5bn in just four years. This is according to a new report from OC&C Strategy Consultants,
As a vibrant and innovative sector generating £326bn sales each year and directly employing around 3 million people, retail is one of the UK’s success stories.
However, three quarters of international retailers who contributed to the survey said that they would
A study of 1,530 UK shoppers by TCC Global, a leading global retail marketing company, has revealed that price is only the fourth most important driver of supermarket store selection in the UK.
Just 34% of Brits see ‘low everyday prices’
Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600 customer service professionals worldwide to discover how smart technologies are impacting service protocols and how service
After dropping to a three-year low last year, consumer purchases of smartphones are expected to rebound this year, fueled by better security, new functions, improved performance and device refresh schedules, a global Accenture survey finds.
Political uncertainty fuelled by Brexit, events in Europe and a new US President, mean retail growth in Britain will stagnate in 2017 according to the KPMG/Ipsos Retail Think Tank (RTT).
The RTT members predict that in the current political environment and
Nearly half of retail SMEs (48%) are expecting to grow in the next year, but difficulty in adapting to new technologies is damaging their growth potential. According to a new report published today by Close Brothers Retail Finance, retail SMEs
Shoppers are turning online for their Christmas gift buying this year to escape the stress of long queues, big crowds and repetitive in-store Christmas music, according to new research.
The Christmas Trends Report, commissioned by Webloyalty and carried out by
Independents United 2017 Food and Beverage Trends Report tips six top food innovations
Nearly half of consumers (49.1%) are planning to buy their Christmas groceries this year from either Aldi or Lidl, despite competition from the ‘Big Four’ supermarkets.
Research from leading online reward programmes provider Webloyalty suggests that the two discounters, along with
Results released by Network Rail show that like-for-like retail sales for the period July–September 2016 in managed stations grew by 3.5%. This equates to total sales of over £166m, up from £160m in the same period last year.
Sales growth at
One in five millennials are more likely to purchase a product or service after watching a video advert, a new report has found.
The research, conducted by video production company Groundbreak Productions, which surveyed 1,000 consumers in the UK, also revealed
We all like the Hollywood treatment once in a while – getting the personal, one to one type of experience that makes us feel like a VIP. But the star treatment is no longer reserved for the red carpet. In