Poor payments experience at the checkout is the weak link in connected customers’ omni-channel shopping experiences, causing retailers lost conversions and customer loyalty, a new report from KPS, a transformation agency, reveals.
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
Supermarket sales have increased by 3.6% compared with the same period last year, according to the latest grocery market share figures from Kantar Worldpanel, for the 12 weeks to 10 September 2017. This is the sixth consecutive month in which
The warm weather at the beginning of the summer helped propel annual cider sales above the £1 billion threshold for the first time since 2014. Sales of cider rose 5.5% year-on-year to just over £1.0 billion during the 12 months ending
A new study by Adobe and Goldsmiths into the changing nature of consumer loyalty has found that half (50%) of British consumers are loyal to brands that tailor experiences to their needs and preferences. Driven by overwhelming choice (46%) and
The amount consumers across Europe spent on everyday items, such as food, drinks and toiletries, rose by 3.7% in the second quarter of 2017 – the highest level for three years. Nielsen data on grocery retailers across 21 European countries shows
Consumer spending growth softened to 2.9 per cent year-on-year in August – below the 2017 average of 3.8 per cent – as Brits managed ‘the squeeze’ of higher inflation and subdued wage growth by shuffling their purchasing priorities. August’s figure was
The market for the sale of prestige beauty products in the UK reported an increase of £60 million in the six-month period January 2017 to end of June 2017 according to The NPD Group, a global information company. The total prestige
The market for the sale of anti-pollution prestige skincare in the UK reported an increase of 30% in the six-month period January 2017 to end of June 2017 according to The NPD Group, a global information company. An emerging category
Following the end of the August bank holiday weekend, new research released by e-commerce data expert PCA Predict (a GBG company) found that Monday was the most popular shopping day of this past weekend for UK consumers.
The latest grocery market share figures from Kantar Worldpanel in Ireland, published today for the 12 weeks ending 13 August 2017, show that despite strong sales growth of 3.4% by Tesco, SuperValu has retained the position of Ireland’s largest grocery retailer.
The British economy is benefitting from Brits' lack of will power when it comes to piling up their baskets and straying from their shopping list, new research reveals. From adding to their wardrobe to filling up their fridge, the average person
Supermarkets are lacking imagination when presenting products to customers online, according to new research. Imaging and workflow specialist SpinMe studied how 20 of the UK's best-selling brands are displayed on the websites of Tesco, Waitrose, Sainsbury’s, Amazon Pantry, Iceland, Morrisons, ASDA and Ocado. The survey revealed
Britain’s gin attraction reveals potential for category growth to meet shopper demand, says Bridgethorne
With UK gin sales having topped £1 billion and the spirit restored as a staple item in the Office of National Statistics’ Consumer Price Inflation Basket of Goods after a 13-year absence confirmed, there are signs that new product development that
The latest grocery market share figures from Kantar Worldpanel, published today for the 12 weeks ending 13 August 2017, show Lidl has increased its market share to a new record high of 5.2% – up 0.7 percentage points year on
Impact of Amazon Prime Day evident in July online retail sales, IMRG Capgemini e-Retail Sales Index shows
UK online retail sales were up +11% year-on-year (YoY) in July, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the lowest July growth rate for the Index in four years (since July 2013), although
The organic market has continued to grow in the first half of 2017, driven significantly by increased consumer interest in nutrition and a desire for traceability in food sourcing. Some of the biggest areas of growth include fruit (+12.6%), tomatoes
While traditionally, France has not been known as a discount market for food and grocery, times are changing and an increased amount of investment into new discount store concepts is rapidly happening across the country. Here, IGD’s head of discount and
The athleisure trend will reach new heights this year, pushing the UK sports clothing market to £2.5 billion in 2017, up 8% on 2016, according to GlobalData, a recognized leader in providing business information and analytics. The company’s latest report states
Wines labelled with a higher price tag are perceived to taste better than the identical wines marked with a lower price label, a new scientific study has shown. Scientists from the INSEAD Business School and the University of Bonn were investigating
The pressure on UK retailers to be more transparent in their pricing has seen the number of trade promotions fall to their lowest levels for 10 years, and in 2017, shoppers will receive £3.7 billion less in promotional savings. This
The era of the disloyal consumer is upon us; new research from global e-commerce consultancy Salmon has found that brand loyalty is tumbling as consumers prioritise speed, innovation and convenience when they shop. The international study – which surveyed over 6,000 consumers
The grocery retail market in the Philippines is forecast to grow on average 9.3% year-on-year between 2016 and 2021, which will make it the fifth-largest grocery retail market in Asia, according to new data released today by IGD, the international grocery research organisation.
Investment in interconnected “smart” devices is set to rise, a new report exploring the Internet of Things (IoT) suggests. Indeed, the new research from food and grocery research charity IGD shows that 37% of food and grocery companies are already
Over 20% of Brits allow brands to collect personal information to ‘get something in return’, study finds
According to new research commissioned by a leading performance marketing agency in Europe, more than one fifth of Britons polled admit to allowing brands to collect their personal data in exchange for ‘getting something in return’ for sharing the information. Whilst
Retail consultancy Newton’s recent survey reveals that UK consumers are particularly enthusiastic about shopping for their groceries in the discount supermarkets. The research, which surveyed 2,000 UK consumers, found that Brits have a passion for both purchasing and talking about