Consumer delivery company, Hermes, reports it has had its busiest peak period to date as the predicted rise in online shopping continues. However it reported volumes were steady throughout December compared to previous year, with consumers choosing not to leave it until the last minute.
Meanwhile, same day distribution company, CitySprint, says its delivery figures for November and December 2013 show the festive delivery peak has edged even closer to Christmas Day.
CitySprint revealed Christmas retail deliveries peaked on 19 December 2013, compared to 18 December in 2012. The figures also showed many shoppers left it late with orders remaining high late on Christmas Eve. CitySprint said its network even delivered several gifts on Christmas Day and made hundreds of retail deliveries on Boxing Day as shoppers took advantage of the sales.
Winter said: “We started our preparation for peak back in February 2013 and have invested heavily in our infrastructure and customer service teams to ensure that we would be ready to support our customers.
“This was designed to provide peace of mind for retailers and their customers during the Christmas peak period and also help avoid a last minute rush.
“All of these measures paid off for us and our customers as we achieved high levels of service throughout this difficult period with 98% first time delivery for our standard service – up 2.6% on last year.”
Patrick Gallagher, CEO, CitySprint, said: “This Christmas we saw many retailers responding to customer demand for more flexibility and convenience by offering later cut-offs, evening and same day deliveries which ran all the way until Christmas. As consumers put their faith in retailers and distributors, it’s no surprise that our peak day edged even closer to Christmas.
“We put a lot of time and planning into this Christmas period and, despite the poor weather in many parts of the country, we are delighted that we’ve had another very successful festive season.”