Fast growing UK parcel delivery firm, DPD, has topped a poll of almost 9,000 parcel recipients.
The poll, on Martin Lewis’ MoneySavingExpert website, asked people to rate all the major UK delivery companies based on their own experiences with each firm over the past year. After a week of voting, DPD was the clear winner with 69% of voters rating the service as ‘good’.
Other carrier companies included Royal Mail (58% good) UPS (58% good), Parcelforce (54% good), DHL (50% good), City Link (34% good), TNT (33% good), UK Mail (30% good) and Yodel (22% good).
The result comes hot on the heels of a Which? customer satisfaction survey in the November 2013 edition of the magazine, where DPD was voted the top carrier company in a poll of over 2,000 Which? subscribers.
The full results for MoneySavingExpert poll can be found here:
Dwain McDonald, DPD’s CEO, said: “We’re absolutely delighted with this result. Everyone at DPD has worked incredibly hard over the last 12 months, so it is fantastic when those efforts are recognised by the people we are delivering to. Our aim is to provide the best possible delivery experience, so this feedback is very encouraging indeed and shows that our investment in technology and people in recent years is paying off.
“Our one hour timeslot service Predict has been a massive success with customers for over three years now, but the introduction of Follow My Parcel which lets recipients track their driver on his route in real-time has been a massive step-change this year. The impact was amazing, right from the start, with customers taking to social media to share their experiences.”
Follow My Parcel was launched in July 2013, initially with fashion giant ASOS, before being rolled out to all DPD clients shortly afterwards. Customers receive a notification by email or text of their initial one-hour Predict timeslot and are then invited to click-through to the Follow My Parcel web page where they are be able to see the current location of their delivery driver on a map and which number stop he is on and then track his progress around the route before receiving their final 15 minute delivery timeslot.
At any point the customer can access a range of ‘in-flight’ options using their smartphone or the desktop app to redirect the driver to a specified neighbour or choose a different delivery date.