Mindtree, a global technology services company, has announced it is working with international fashion brand Esprit to deliver IT solutions it claims will make Esprit more competitive. In the first phase of this relationship, Mindtree will monitor and support Esprit’s SAP applications suite for more than 300 directly managed retail stores and over 7,500 wholesale points of sale in Europe.
As part of this multi-year contract, Mindtree will ensure the stability of Esprit’s SAP systems through early detection and resolution of system, functional and process issues. In addition, Mindtree will maintain on-time availability of Esprit’s data and provide flexibility to IT management to meet their business needs. Most importantly, Mindtree said it will improve the processes service quality, allowing Esprit’s IT team to focus on their strategic business needs without having to worry about the reliability of their SAP systems.
Thomas Pirlein, group CIO, Esprit, said:“We sought a long-term managed services partner to bring efficiencies and technology leadership. Mindtree’s SAP managed services expertise, agility, collaborative culture and team leadership made them the ideal choice. Mindtree will play a key role in our efforts to gain long-term competitiveness with its technology leadership and deep understanding of trends shaping the future of retail.”
Radha R, executive vice president – retail, CPG, MFG and travel, transportation & hospitality, Mindtree, said: “We took a business process view rather than a system centric view to provide Esprit the flexibility to achieve their goals in the highly competitive fashion retail space. We see this program as an important first step among many to come as part of Esprit’s commitment to drive sustainable growth using technology.”