After some serious negotiations and a well-executed pilot, Welcome Break has signed a three-year contract to adopt the Fairbanks service.
Helen Rounce, the forecourt operations manager for Welcome Break, had previously been using an alternative wetstock management provider, however, having sampled the Fairbanks service, it was an easy decision for Helen to sign a new agreement.
Welcome Break operates 31 petrol filling stations, supplying Shell, Texaco and BP branded fuels, throughout the UK and Fairbanks now monitors the entire network.
Within a few weeks of engaging the Fairbanks service, Welcome Break encountered an issue at one of their BP sites. Fairbanks reacted instantly by contacting the site concerned by phone, email and text to ensure that the problem was brought to the immediate attention of the relevant personnel.
Rounce said: “I was very impressed with Fairbanks’ quick response. Within a very short time of the incident occurring, the site received a call from one of Fairbanks’ analysts to raise the alarm and provide practical advice – a complete step change from what we have experienced with our previous provider. This certainly fills me with confidence that the service delivery from Fairbanks will be of a very high calibre”.
Fairbanks’ UK sales manager, Matthew Lloyd said “We are delighted to secure the Welcome Break contract and I am confident that we will provide an excellent service to Helen and her forecourt network for many years to come.”