Retail Times http://www.retailtimes.co.uk Daily retail news, consumer research, analysis & reports. Read about technology, innovation, payments, products and people. Retail opinion & industry insight Mon, 30 May 2016 09:02:36 +0000 en-US hourly 1 Eagle Eye appoints Helen Slaven as new chief sales officer http://www.retailtimes.co.uk/eagle-eye-appoints-helen-slaven-new-chief-sales-officer/ Mon, 30 May 2016 09:00:33 +0000 http://www.retailtimes.co.uk/?p=45674 Eagle Eye, the SaaS technology company that validates and redeems digital promotions in real-time for the grocery, retail and hospitality industries, is pleased to announce the appointment of Helen Slaven as chief sales officer.

Slaven's arrival strengthens Eagle Eye’s commitment to driving its commercial success as a leader in the digital marketing industry. As an experienced operator in both retail and technology sectors, Helen will leverage her extensive experience and international network of contacts, to help connect retailers and brands to the Eagle Eye AIR platform to transform their digital marketing. Slaven will report directly to CEO Phill Blundell, further strengthening Eagle Eye’s senior management team which was bolstered recently by appointment of former Tesco deputy CEO, Tim Mason, as non-executive chairman.

Eagle Eye appoints Helen Slaven as new chief sales officer

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Dutch retailer, HEMA, opens sixth UK store at Broadway Shopping Centre, London http://www.retailtimes.co.uk/dutch-retailer-hema-opens-sixth-uk-store-broadway-shopping-centre-london/ Mon, 30 May 2016 08:56:39 +0000 http://www.retailtimes.co.uk/?p=45671 Dutch retailer, HEMA, is excited to announce the opening of its sixth store in the UK, located in Broadway Shopping Centre, London. The increasingly popular brand is expanding its UK portfolio, with this Hammersmith store being the first of several new openings planned for 2016.

The new store is the ultimate destination for the daily commuter as it has 1,500 of HEMA’s every day essentials in store. Forgot to bring a pen to your meeting? Looking for delicious food for your lunch? In urgent need of a mascara or blusher for drinks in the evening? Hop into the store where HEMA offers Hammersmith commuters a brand new concept, combining a high quality food and non-food product range.

Dutch retailer, HEMA, opens sixth UK store at Broadway Shopping Centre, London

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Long established retailers need to reinvent themselves, finds new BBC Radio 4 commissioned research http://www.retailtimes.co.uk/long-established-retailers-need-reinvent-finds-new-bbc-radio-4-commissioned-research/ Mon, 30 May 2016 08:52:51 +0000 http://www.retailtimes.co.uk/?p=45669 New research from leading retail and shopper marketing agency, Savvy, carried out on behalf of BBC Radio 4, has taken a closer look at today’s shopper and reveals new and emerging trends. The survey (of 1,000 household shopping decision makers) looks at how shoppers are interacting with the retail world around them, the demands and behaviours of younger shoppers and what’s coming up next.

Alastair Lockhart, insight director at Savvy, said: “The retail world is playing catch-up with how today's – and tomorrow's – shoppers are wanting to interact with them. The tech savvy generation have high expectations and retailers need to inspire shoppers both instore and online whilst providing all the necessary product information to help convert sales.”

Long established retailers need to reinvent themselves, finds new BBC Radio 4 commissioned research

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Retailers in race for relevance, Worldpay-backed report finds http://www.retailtimes.co.uk/retailers-race-relevance-worldpay-backed-report-finds/ Thu, 26 May 2016 08:08:39 +0000 http://www.retailtimes.co.uk/?p=45661 Britain’s High Streets face the greatest shake up in a century, with a third of small and independent retailers fearing they may no longer be relevant in a market being shaped more than ever by technology and changing consumer habits.

That’s according to research from Worldpay, which reveals the extent of uncertainty and apprehension among small business owners, who remain conflicted in terms of their attitudes towards technology.

Retailers in race for relevance, Worldpay-backed report finds

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Florette unleashes quirky, new summer marketing campaign http://www.retailtimes.co.uk/florette-unleashes-quirky-new-summer-marketing-campaign/ Thu, 26 May 2016 07:03:10 +0000 http://www.retailtimes.co.uk/?p=45655 Florette will be unleashing a quirky new summer marketing campaign that will emotionally resonate with consumers throughout the purchase journey.

As part of its animated and playful ‘Made With Sunshine’ campaign; Florette has recruited the sun as its latest brand ambassador. Through fun eye-catching creative, Florette will be turning the sun into a warm and friendly iconic character that is a core part of the salad brand’s team.

Florette unleashes quirky, new summer marketing campaign

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Blakemore employees support largest national day of volunteering http://www.retailtimes.co.uk/blakemore-employees-support-largest-national-day-volunteering/ Thu, 26 May 2016 06:11:30 +0000 http://www.retailtimes.co.uk/?p=45664 Around 100 employee volunteers from across the AF Blakemore estate have donated more than 800 hours and made a positive difference to their communities as part of Business in the Community’s national day of volunteering (20 May).

Employee volunteers from AF Blakemore’s Spar Retail, Logistics, Trade Partners, central function and Wholesale divisions took part in a variety of community volunteering events alongside hundreds of businesses across the UK in support of Give & Gain Day 2016.

Blakemore employees support largest national day of volunteering

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Hermes supports SME clients with Zenstores partnership http://www.retailtimes.co.uk/hermes-supports-sme-clients-zenstores-partnership/ Wed, 25 May 2016 14:04:08 +0000 http://www.retailtimes.co.uk/?p=45652 Hermes, the consumer delivery specialist, has launched a partnership with an innovative order and shipping management platform to provide added convenience and choice for SME retailers and Internet power sellers. The delivery firm has teamed-up with Zenstores so its business account customers can benefit from an easier and faster way to process and manage their shipments.

Zenstores is a web-based platform that enables SMEs to aggregate and manage all orders from their online stores in one place. From the Zenstores dashboard, users can create shipments via their myHermes shipping account, before printing labels and confirming a pick-up time. Once the retailers have processed their shipments, they can also print invoices, packing slips and job sheets, and automatically update their selling channel with tracking information.

Hermes supports SME clients with Zenstores partnership

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The Co-op launches summer TV campaign: ‘Be as unpredictable as the Summer’ http://www.retailtimes.co.uk/co-op-launches-summer-tv-campaign-unpredictable-summer/ Wed, 25 May 2016 14:00:59 +0000 http://www.retailtimes.co.uk/?p=45649 Today The Co-op launches its Summer TV campaign ‘Be as unpredictable as the Summer’. The 40-second commercial, accompanied by four 10 second ads create a contagious spirit of unpredictability that unleashes the potential for experiences to take you anywhere.

The advert shows the escalation of events that leads to a group of friends getting together to celebrate the British summertime spontaneously, having woken up that morning with no idea that they’d end up on the beach enjoying a feast.

Co-op’s own label food is the facilitator that brings friends and communities together, placing The Co-op at the heart of the British summer, come rain or shine. And with a Co-op in every postcode, Co-op really is just around the corner with the perfect summer food range to enable all our customers to make the most of it.

The Co-op launches summer TV campaign: ‘Be as unpredictable as the Summer’

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Ribble Cycles announces international expansion in Australia http://www.retailtimes.co.uk/ribble-cycles-announces-international-expansion-australia/ Wed, 25 May 2016 13:53:40 +0000 http://www.retailtimes.co.uk/?p=45646 Leading cycle manufacturer and retailer Ribble Cycles has announced the first of its plans for international expansion. The company, founded in Lancashire 1897, will expand its offering to Australia – bringing its bespoke offering of carbon road bikes to the Asia Pacific market.

Ribble Cycles announces international expansion in Australia

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Urban Decay opens first UK standalone store outside London at Meadowhall http://www.retailtimes.co.uk/urban-decay-opens-first-uk-standalone-store-outside-london-meadowhall/ Wed, 25 May 2016 13:48:41 +0000 http://www.retailtimes.co.uk/?p=45641 British Land, joint owner of Meadowhall in Sheffield, has today announced that L’Oréal-owned cosmetics brand Urban Decay has opened its first standalone store outside London at Meadowhall, Yorkshire’s premier shopping destination. The new 554sq ft store, one of only four stand-alone Urban Decay stores in the UK, is located on The Arcade, adjacent to River Island and Zara on the Upper Mall.

Founded in 1996 as an alternative to the mainstream cosmetics industry, Urban Decay has evolved into a global brand, operating stores in both North and South America as well as across Europe.

Urban Decay opens first UK standalone store outside London at Meadowhall

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Ethoca Alerts’ integration into Kount Complete gives merchants increased fraud and chargeback protection http://www.retailtimes.co.uk/ethoca-alerts-integration-kount-complete-gives-merchants-increased-fraud-chargeback-protection/ Wed, 25 May 2016 13:45:42 +0000 http://www.retailtimes.co.uk/?p=45639 Ethoca, the industry standard for collaboration-based technology solutions that help card issuers and online merchants increase card acceptance and stop ecommerce fraud and disputes, and Kount, a leading provider of fraud detection and sales boosting technology, have announced the full integration of Ethoca Alerts into Kount Complete, a leading cloud-based fraud detection solution.

This effort marks the next logical step in Kount’s and Ethoca’s vision to help its joint merchant customers safely increase ecommerce acceptance, while eliminating the damaging, costly impact of fraud and chargebacks. As a fully integrated component of Kount Complete, merchants do not have to carry out any additional integration on their part – Ethoca Alerts is immediately available from day one.

Ethoca Alerts’ integration into Kount Complete gives merchants increased fraud and chargeback protection

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Waitrose sees 30% uplift in new customer conversion through personalisation http://www.retailtimes.co.uk/waitrose-sees-30-uplift-new-customer-conversion-personalisation/ Wed, 25 May 2016 13:39:53 +0000 http://www.retailtimes.co.uk/?p=45636 A personalisation strategy which highlights relevant and individual content with customers delivered an increase in online orders of up to 24% for new and early stage shoppers at grocery retailer Waitrose.

Having identified that customers who have shopped at least five times online are more likely to be retained in the long term, Waitrose implemented a marketing campaign offering an £80 discount spread across five online shops. The Monetate platform enabled the brand to offer customers a unique incentive code by assessing how many times they had placed an order.

Waitrose sees 30% uplift in new customer conversion through personalisation

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The Logic Group gives retailers day one support for Android Pay http://www.retailtimes.co.uk/logic-group-gives-retailers-day-one-support-android-pay/ Wed, 25 May 2016 13:29:34 +0000 http://www.retailtimes.co.uk/?p=45628 The Logic Group, a leading provider of omni-channel managed payment services, today confirmed that customers of its managed payment service are able to offer shoppers the option to pay for goods and services with Android Pay.

The Logic Group’s managed payment service, Solve Centurion provides merchants like Pret A Manger with a future-proofed solution that allows them to offer consumers the latest payment methods, without the need to update their payment systems and equipment, the company said. This has allowed shoppers to make contactless payments with their Android phones since the day of launch.

The Logic Group gives retailers day one support for Android Pay

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Euro 2016: football fever kicks off in toy market, NPD Group reports http://www.retailtimes.co.uk/euro-2016-football-fever-kicks-off-toy-market-npd-group-reports/ Wed, 25 May 2016 10:08:55 +0000 http://www.retailtimes.co.uk/?p=45624 The NPD Group, a global information company, today reveals that the UEFA European Football championship is already impacting the UK toy market sales a few weeks before the competition starts. With an average price of 50p, the Panini UEFA Euro 2016 sticker packs were the top-selling toy in the UK in April – with a sales value of over £ 1.1 million in the month.

World Cup versus Euro Championship
“The last significant football event – the 2014 World Cup - had a huge impact on the toy industry with more than 24 million football related toys sold – that’s almost 10% of all toy sales in the UK that year," said Frédérique Tutt, toys global industry analyst, The NPD Group.

Euro 2016: football fever kicks off in toy market, NPD Group reports

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Sales of coconut water and oil boosted by online influencers, IRI reports http://www.retailtimes.co.uk/sales-coconut-water-oil-boosted-online-influencers-iri-reports/ Wed, 25 May 2016 08:40:35 +0000 http://www.retailtimes.co.uk/?p=45617 Consumers are going nuts for coconuts, according to new sales data from IRI, a leading provider of FMCG market intelligence and predictive, actionable insight. Popular with food bloggers, celebrities and health and fitness enthusiasts, edible coconut products are increasingly seen as healthy, tasty and good for the diet, while coconut extract and oils have long been used in hair and beauty products.

According to IRI’s InfoScan data, coconut water, while still representing a relatively small portion of the total soft drinks market (just 1%) is now worth almost £60m in value sales alone, up 64% (52 w/e 26 March 16) over the previous year. Coconut oil is also worth more than £14 million per year in sales to UK supermarkets and has seen a 112% increase over the previous year. While coconut oil sales are increasing, many other oils, such as vegetable and sunflower oil, are declining.

Sales of coconut water and oil boosted by online influencers, IRI reports

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