Articles in category: In my opinion

In my opinion, retail industry executives and experts give Retail Times readers their views, insights, and analysis on the latest retail trends.

In my opinion: SMS In retail is here to stay, says customer contact specialist VoiceSage

In my opinion: SMS In retail is here to stay, says customer contact specialist VoiceSage

VoiceSage’s Steve Robertson on why reports of the death of texting don’t really stack up For some, the mobile world’s debate about how the Rich Communications Services (RCS) protocol will provide experiences beyond voice and SMS (http://www.huffingtonpost.co.uk/2016/02/23/google-plans-to-replace-sms-with-a-new-type-of-instant-message-called-rcs_n_9297140.html) spells the imminent end

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