LINPAC Packaging, a leading European multi-material packaging manufacturer, has received the prestigious ServiceMark accreditation from the Institute of Customer Service.
The food packaging company, based in Featherstone, West Yorkshire, has been recognised for its excellent standards of service to its customers through its LINcare programme. LINcare comprises of a set of business standards which tell customers about the quality of service they can expect and makes it easy for customers to inform the company if it falls short of expectations.
ServiceMark is the national customer service standard from the Institute of Customer Service and is achieved through a combination of three components; self assessment, customer feedback measurement and independent on-site assessments. There are 436 members of the Institute, 72 of which have been accredited with the ServiceMark.
LINPAC joined the Institute – the professional body dedicated to leading customer service performance and professionalism – in July last year and began the process to becoming an accredited member; currently they are one of only two manufacturing companies to have been awarded ServiceMark.
Louise Glover, UK supply chain manager at LINPAC, said: “As part of LINcare and our efforts to become accredited, we have driven two separate action plans for employees and customers to improve service levels throughout the company. The results of initial surveys carried out with staff and customers were very pleasing for us and gave us a strong starting point to build on.
“The accreditation is reviewed regularly which means our focus on customer service cannot slip, instead we have set ourselves a marker to improve upon year after year. The whole process has helped us achieve better relationships with our customers.
“We are committed to delivering a world class business and service to our customers through effective people performance, technology and processes. This award illustrates our commitment to serving our customers well and our commitment to investing in our employees so that their skills, knowledge and qualities shine through to deliver excellent levels of service.”