MADE.com announces Nicola Thompson for new COO appointment

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MADE.com, the leading European design brand, has announced the appointment of Nicola Thompson as Chief Operating Officer (COO) for the company, effective as of 30 September, 2019.

This is a new role, which will be responsible for the Merchandising, Logistics & Supply Chain, Customer Service and Customer Experience functions. 

Her appointment comes as part of MADE’s ambition to continue to grow and strengthen the business worldwide, and develop the product offering. The brand currently has a presence in 11 markets across the UK and Europe. So far in 2019, MADE has launched in Denmark, and Sweden.

Thompson joins MADE after more than five years with online fashion retailer ASOS where she most recently served as global customer development director. In this role, she was responsible for driving the development and execution of ASOS’ commercial strategy across the business globally.

Philippe Chainieux, CEO of MADE.com, said: “Nicola’s wealth of experience and insight in leading business development across global markets will be instrumental in helping us to continue to expand our footprint in new and existing markets. We have some exciting developments coming across the business which she will be at the forefront of. I look forward to working with her and am excited to welcome her to the MADE family.”

Nicola Thompson, COO of MADE.com, said: “I’m very much looking forward to working for an industry leader like MADE that’s setting trends instead of following them. At a time when global retail trends are changing so rapidly, I believe MADE is leading from the front with its uncompromising design-led model, delivering fresh and interesting furniture to consumers at an affordable price.”