Global supply chain commerce solutions provider, Manhattan Associates, today announced it is working with Mothercare to support its global programme to deliver a ‘best in class’ multi-channel experience to its customers.
The leading global retailer for parents and young children will use Manhattan’s supply chain commerce solutions to help it provide even faster and more convenient fulfilment options to its customers.
The Manhattan solutions will enable Mothercare to make store stock available for online sales and support more efficient customer processes to speed up delivery options through express click and collect services and ship from store.
Matt Stringer, chief operating officer at Mothercare, said: “This strategic global investment in Manhattan’s solutions will help us transform our business. We’re building our capabilities to provide a ‘best in class’ multi-channel experience – offering our customers what they want, when they want, and how they want it.”
“Manhattan is our chosen partner on this journey. It has proven solutions and extensive experience in multi-channel retailing, giving us confidence that it can support our business as we grow over the coming years,” he added.
Craig Sears-Black, UK managing director, at Manhattan Associates, said: “Customer service is what differentiates the modern retailer in the multi-channel world. Next day order fulfilment is no longer good enough for the typical customer. Implementing our solutions will give Mothercare visibility and fulfilment optimisation within its supply chain and retail operations, allowing it to deliver a more diverse range of fulfilment options to meet the demands of today’s consumer.”
In a competitive selection process, Mothercare selected Manhattan’s Distributed Order Management (DOM) and Store Inventory and Fulfilment (SIF) solutions based on its supply chain commerce vision and ability to deliver within the tight timeframes required. The implementation is expected to go live in early 2015.