The future of physical shopping is defined by consumers seeing retailers as compelling shopping destinations, with the ability to combine multiple retail formats. NCR’s newly launched software solution, NCR Smart Retail, helps specialty retailers in Europe do just exactly that.
The solution supports multiple specialty sectors with in-store hospitality as a key area of unique capabilities not often found in a retail solution. For example, many consumers can now book fitness classes offered by apparel vendors, or they can customise gift hampers. They can also increasingly use mobile POS in-store and out of store at festivals and street markets. All these formats are managed by NCR Smart Retail.
The solution includes several modules for retailers to introduce futuristic features such as intelligent dressing rooms and interactive shelves, which provide detailed product information for an item through its RFID tag. This is linked to the store’s inventory so that shop attendants can quickly check if an item is available in a different size and colour.
One of the first customers of NCR Smart Retail is Pioneer Foodservice, a specialist butcher in Cumbria and one of the largest and longest established suppliers for catering companies in the north of England and southern Scotland.
“When we were planning for our new flagship store, we were looking for a POS solution with inventory tracking that supports self-checkout, integrates with our scales and provide us with a new loyalty program,” explained Mark Elliott, IT manager at Pioneer Foodservice. “NCR Smart Retail not only enables us to do all that, we felt it was the best retail solution that would help us to manage and grow our retail vision across our specialist stores now and into the foreseeable future. The addition of extensions and add-ons allows us to create a flexible solution for each store’s specific needs.”
NCR Smart Retail is a modular, cloud-based solution that runs a retailers’ entire store from back-end to front-end. In addition, it enables retailers to target consumers where most shopping journeys today start: on their mobile devices. NCR Smart Retail is available for retailers in Europe and supports 16 languages.