Next has renewed its longstanding partnership with DHL Supply Chain in a new three-year contract.
DHL will continue to deliver big ticket furniture items to Next customers from its UK out-base network. DHL will also continue to support the Next customer services proposition with flexible delivery options including timed delivery slots and in-home product assembly services.
Next is upgrading its omni-channel order fulfilment solution with enhancements to its two-man home delivery operation. This will enable the retailer to improve customer experience whilst keeping a tight control over costs.
Simon Kelly, logistics and customer services director, Next, said: “As well as developing a new automated furniture warehouse, we recognized the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. We therefore continue to need a partner that is committed to continuous improvement in customer service whilst delivering efficient operations. We felt that DHL was best placed to offer us both and we are pleased to renew our contract with them for a further three years.”