Online supermarket ocado.com has launched a major recruitment drive to find 1,000 permanent new UK staff before Christmas this year. The retailer said its continuing expansion and the boom in online grocery shopping has fuelled the search for permanent new team members to start immediately across the country. This includes roles at Ocado’s Customer Fulfilment Centres (CFCs) in Dordon, West Midlands, and Hatfield, Hertfordshire, as well as its service delivery hubs in Enfield, Weybridge, Wimbledon and Ruislip.
Whilst most retailers recruit for short term, temporary positions at this time of year, all new jobs being offered by Ocado are permanent roles, the retailer said. The new vacancies at the Dordon CFC in the West Midlands include more than 200 roles for ‘personal shoppers’ who receive, pack and load customers’ orders using highly advanced technical systems that enable Ocado to provide award-winning service for customers across the UK.
Over 600 new vacancies are also being created nationwide for ‘Customer Service Team Members’ – drivers who deliver shopping into customers’ homes seven days a week. This includes over 200 roles across Enfield, Weybridge, Ruislip and Wimbledon.
Julie Markey, HR director at Ocado said, “Over the last decade, Ocado has grown from a tiny start-up to a company that employs over 8,000 people in the UK and we’re delighted to announce the creation of another 1,000 jobs. However, while we’re looking to fill many of these roles by December, we’re keen to stress that the new opportunities we’re creating are for life, not just for Christmas.
“These are permanent jobs, showing that we’re not just busy in December like most retailers – we’re busy all year round as people are shifting their shopping habits to buying online. We’re looking to welcome every single person we recruit into the Ocado family and we also want to help them develop. Ocado offers employees the support, structure and opportunity to progress and build a long term career. It’s an environment in which people can shape their own future, and many of those who joined our Dordon team last year have already developed into managerial, engineering or training roles.”
Teresita (Terri) Binyon joined Ocado in 2012 and has progressed to become development team manager, managing a team of 20 personal shoppers in Ocado’s Customer Fulfilment centre in Dordon, Warwickshire.
Binyon said: “I joined Ocado two years ago at the brand new CFC in Dordon in an entry level position as a site tester, ensuring the automated warehouse worked smoothly before it launched. I was then given the opportunity to progress into a coordinator role, and was subsequently promoted into my current job as development team manager, which I’ve been in for just over a year now. I now manage a team of 20 personal shoppers, which involves setting and monitoring performance goals, managing training and development and putting the employee engagement program into place within my team.
“The best thing about working at Ocado is the culture. Everyone’s so friendly and we have a really multi-cultural environment. We’re like one big family here and there’s a massive amount of support. My own career has shown how the company helps new employees develop to be the best they can be, and I’m sure I’ll be able to continue to develop with Ocado and progress higher up in the management team in the future.”
Salaries at all levels are reported to be highly competitive, with premium rates paid to evening or night-time workers, plus 15% employee discount and additional benefits including a pension scheme, share save programme and private healthcare.