In just 12 weeks since One Stop launched its e-learning programme to franchisees and their teams, more than 2,000 tests have been successfully completed. Franchisee Jo Measuria said that she wasn’t surprised by the impressive results, “the programme has already proven to be a very valuable tool, staff can very quickly get up to speed with basic retailing skills, from giving great customer service to delivering high store standards. The tool is very easy to use and is helping with their job development and motivation. We now have the assurance that our staff are legally safe and compliant, and by having training records for every staff member, I can prove that I have due diligence in place if the authorities ever approach me. This is one of the many examples in which One Stop continues to innovate and improve their support for franchisees.”
One Stop claims that the programme’s success has been down to the fact that it is web-based, so the interactive modules are available via the back-office system, personal computers and most handheld devices, allowing colleagues to complete the training at their own pace and during quieter times in-store.
One Stop BDM Sunil Kumar believes that this latest tool will help further improve consistency and brand standards across the estate, “Developing store teams is an integral part of improving standards and I’m thrilled that so many of my retailers have embraced it. In this day and age colleague training is much more than showing them how to use the till and replenish stock, it’s a minefield of trading standards and retail legislation. The tools we continue to provide help to tackle these issues, but it goes much further, it allows franchisees to develop their team into managers, freeing up valuable time to spend with family and further develop their business.”
It seems that customers are also noticing the immediate impact of the programme, as recent measures such as Overall Satisfaction, Friendliness and Likelihood to Recommend have all risen by 5% across the franchise estate. Measured through One Stop’s ‘Food for Thought’ programme, another tool made available to franchisees completely free of charge, it provides retailers with live customer feedback collected via an online survey, which allows them to action upon the data to ensure they are continually improving and meeting their customer’s ever-changing needs.
This comes off the back of whole host of additional support One Stop Franchise has recently provided to its franchisees, such as the Colleague Tool Kit, Recruitment Pack, Staying Safe & Legal Guide and their award-winning Customer Satisfaction Programme.