Online electricals retailer AO extends partnership with CollectPlus

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Online electricals retailer AO has extended its partnership with CollectPlus, the UK’s largest independent store-based delivery and returns service, to offer its customers the option of collecting their online purchases from their local newsagent or convenience store.

The new product range is available now in plenty of time for Christmas shopping and marks a departure from AO’s traditional electrical product offering. This includes a whole host of consumer tech such as laptops and tablets, as well as desktop computers, printers and ink, monitors and projectors and a broad range of accessories.

With the CollectPlus Click & Collect service shoppers can pick up their AO goods from any of the 5,800 local convenience stores, newsagents, supermarkets and petrol stations across the CollectPlus network, early ‘til late, seven days a week, at a time that suits them.

Just in time for Christmas, all AO customers in the UK will now be able to use the extended service. Delivery is based on the customer’s chosen date and is free of charge.

Neil Ashworth, CEO at CollectPlus, said: “We’re very excited to be building on our relationship with AO, a partner for whom customer experience is just as important as it is for us. Our head of customer services has spent time at AO’s offices, gaining valuable insight into how the business puts the customer first and it became even more clear how good a fit our businesses are.

“AO shoppers really appreciate choice and convenience and the CollectPlus service has become an invaluable option for many, particularly those who cannot have items delivered to home or work. The added ease and accessibility of this new service will hold appeal amongst existing customers in addition to helping to encourage new customers to shop with AO.

“The CollectPlus service has been tailored to suit the needs of modern consumers to whom time is increasingly valuable, and efficiency and cost are key. CollectPlus customers can enjoy the same convenience no matter where they live; 90% of the UK population already live within a mile of a CollectPlus shop in urban areas and 89% within five miles of a shop in rural areas. Many stores in the network are open early until late, seven days a week. A high level of customer satisfaction continues to be at the heart of the CollectPlus offer with 82.8% of TrustPilot reviews rating the CollectPlus service as five star, giving an overall score of‘excellent.”