Opinion time is the voice of retailers & retail industry figures, find out what they have to say here on Retail Times
Retail isn’t just changing; it’s traversing ‘through the looking glass’ to a place where everything is different. New technologies, the global economic crisis and changing shopping habits have fuelled this journey. Omnichannel, for years a fashionable buzzword, is now manifesting
Today, businesses expect their supply chain and procurement specialists to be delivering business strategy and integral to this is the need for competent planning processes. According to Dave Alberts, director at global supply chain consultancy Crimson & Co, an Advanced
A pilot scheme in which tapping bottles of Malibu with a smartphone will give shoppers access to exclusive content, prize draws and even a bar locator, indicates the direction brands may start to move in order to keep up with
VoiceSage’s Steve Robertson says recent analyst insights echo the breakthroughs of his own firm’s retail customers in an important aspect of customer outreach
The payments landscape is constantly shifting and innovating, and right now it is doing so in particularly exciting and fast-paced ways. One of the most important areas of change and innovation is convenience retail, and the role the convenience store
Many companies still treat online and offline worlds as separate entities, hampering any chance of success, warns Intelligence Node’s Sanjeev Sularia
There has been a quiet revolution in the fruit and vegetable aisle. After years of physical perfection as demanded by the EU and the consumer alike, finally shoppers are willing to consider buying wonky fruit and veg.
This development matters
Martin Davidian, managing director, sales, UK North and Ireland, FedEx Express, on how to tap into fruitful overseas markets
Led by a Government drive, exporting has been steadily creeping up the news agenda and now sits at the top of ‘to
New research undertaken by virtual assistant service provider ava has shown that 51% of people in the UK would happily pay over the odds for something if it meant they received better customer service.
With the stellar performance of stationery over the last few years and new lifestyle brands making the mighty pen and journal cool again, it appears stationery is no longer just a school necessity, but more a grown-up essential. As the
Chris Hodgen, managing director of integrated creative agency Absolute, looks at how sports brands need to inject passion and personality into their retail marketing
Amazon’s announcement that it is working with the British government to test deliveries via drones represents the beginning of an exciting new era for the way people receive goods, but ultimately it won’t revolutionise the retail industry just yet. This
2016 has so far been a year of significant change in convenience retail. Convenience multiples (+10.6%) and supermarket multiples (+4.0%) grew the fastest of any convenience sector players, growing by almost 13,000 stores to date, while over 18,000 unaffiliated convenience stores closed.
Cliff Crosbie, SVP global retail, Prism, says retailers can make retailing a fun and profitable 'game' by using data collected from in-store video cameras to empower staff and improve the customer experience
As cost-conscious consumers look for easier ways to pay off big purchases over a longer period, retailers not offering point-of-sale finance risk losing out, says Gerald Grimes, managing director of Hitachi Capital Consumer Finance
Supply chain operations in India, which have historically been hindered by a complex tax structure and poor infrastructure, could see significant improvements over the next few years thanks to a recent government bill, says Crimson & Co. Coupled with the
The arrival of Amazon Fresh in the UK, and more recently Prime Now in Paris, is set to shake up a highly competitive European grocery market. In this transcript from Profitero’s Podcast Series, Keith Anderson speaks to Andrew Pearl, Profitero's
Having a single view of the customer and their purchase journey can provide a retailer’s sales, customer service and marketing teams with the latest interactions, enabling them to proactively troubleshoot issues and ensure the customer receives a seamless experience across all shopping channels,
Luxury brands need to continually innovate to improve the customer buying experience, say premium bedding brands, Nimbus and The Fine Bedding Company
Today’s referendum result will have far reaching repercussions for the UK and indeed the global economy and property markets, argues James Roberts, chief economist at Knight Frank
Despite being less than a week until the EU referendum, a lot of UK organisations remain unsure about what a Brexit vote might mean for their businesses and supply chains, according to Duncan Boyd, manager at global supply chain consultancy
Mobility is influencing customers and changing their expectations from retailers. It is integrated into their day to day lives and they want to expand it to every shopping experience. Nassar Hussain, managing director Europe and Africa at SOTI, looks at
In the light of economic growth, rising affluence and booming consumer demand, many international businesses are seeking to capitalise on the growth in South East Asia’s developing markets. This is according to global supply chain consultancy Crimson & Co.
Rebranded Co-op needs to win insights to shape the customer experience, says Marlon Bowser, CEO of cloud-based software-as-a-service (SaaS) provider HTK
VoiceSage’s Steve Robertson on why reports of the death of texting don’t really stack up
For some, the mobile world’s debate about how the Rich Communications Services (RCS) protocol will provide experiences beyond voice and SMS (http://www.huffingtonpost.co.uk/2016/02/23/google-plans-to-replace-sms-with-a-new-type-of-instant-message-called-rcs_n_9297140.html) spells the imminent end