PayPal launches ‘Order Ahead’ and ‘Pay at Table’ services through mobile app


PayPal has unveiled new Order Ahead and Pay at Table features within its smartphone app, which it claims will save time and make life easier for shoppers.

The launch comes as PayPal announces its smartphone app can now be used to pay at over 2,000 UK high street shops and restaurants, said to be the biggest ever boost for mobile payments on the UK high street, according to industry commentators.

Marking this landmark: 

  • For the first time in Britain, people can now order and pay for a takeaway through the PayPal app. Diners can choose and order their wagamama take-out through the app, saving time when they collect it from one of the 107 wagamama restaurants
  • They can also pay for their meal at their table at almost 200 Prezzo restaurants through the app, with the option of splitting the bill with their friends, all through their smartphones. Customers save time by not having to wait for the waiter/waitress to bring the bill and get a card machine to take payment
  • People ordering their meal at Gourmet Burger Kitchen’s (GBK) 60 restaurants can now leave their wallets at home and pay with their PayPal profile picture, following the success of paying by profile picture at GBK’s Richmond restaurant in 2013

Tom Cheesewright, Applied Futurist for Book of The Future, said: “Amid many moves to popularise mobile payments, the arrival of PayPal in over 2,000 high street stores stands to be the biggest boost to date. The PayPal name is already familiar and trusted. People don’t need to add a new app or account, or move money around in order to take advantage. This lack of friction combined with the big name brands adopting the technology should accelerate the understanding, and ultimately the use of mobile payments on the UK high street.”

Rob Harper, head of retail services at PayPal UK, saidd: “PayPal has built the biggest network of high street stores and restaurants that let their customers pay with the one thing they always take with them: their smartphone. It’s the beginning of the end for the wallet on the high street. 

“The smartphone has changed our lives, and we wanted to use it to solve some of the most common frustrations about traditional ways to pay on the high street. Our new Order Ahead and Pay at Table services save busy people valuable time. Why wait for the bill when you can pay at the table with your smartphone? And why wait in a restaurant for your takeaway when you can skip the queue by choosing and ordering ahead on your phone? We found in a recent survey that 76% of Britonsdislike having to wait in long queues. The mobile is at the heart of the new age of money, and we’re delighted to join big brands like GBK, Prezzo and wagamama to make life easier for people.”

Richard Tallboy, director of business development, wagamama, said: “Allowing customers to order ahead and pay for their take-out through the PayPal app makes the experience more convenient for our customers. Payment is already sorted so they just need to pick up their food and enjoy.”

Christian Poole, marketing director, Prezzo, said: “PayPal has helped us give customers the control to view, split and pay the bill directly on their mobile phone. We’ve increased our sales, customer insights and satisfaction.”

Katie McDermott, marketing director, Gourmet Burger Kitchen, said: “With counter service at GBK, the facility for customers to check in and pay with their PayPal profile picture has made the transaction faster and easier and we’ve got to know more of our customers by name!”

GBK, Prezzo and wagamama join the likes of Oasis, Coast, JD Sports, Blacks and Snow & Rock in accepting PayPal mobile payments at high street stores and restaurants.

Anyone wanting to download the app should visit the App Store or Google Play.  Businesses wanting more information should visit the PayPal website. To celebrate the launch of these new services, Prezzo and GBK will be running exclusive offers for customers who pay via the PayPal app.