PayPoint is soon to launch the next wave of its national retailer survey, giving all independent retailers the opportunity to share their thoughts on how PayPoint is progressing and to help identify further areas for focus. This is in addition to the regular retailer forum sessions run by PayPoint across the UK.
The survey will be conducted by independent research agency Savanta and will take five minutes to complete. Retailers will start to receive email invitations to participate from 28 August.
For every survey completed, PayPoint will donate £1 to GroceryAid who are the national charity helping people across the whole of the grocery industry.
Lewis Alcraft, PayPoint’s chief commercial officer, said: “This is the second wave of our research this year which will be invaluable in terms of generating feedback to help us improve how we do business with our retail partners. Following our last survey earlier this year, we have delivered several service improvements, including enhanced phone-based EPoS training and higher first-time issue resolution when our retail partners contact us. I would encourage all retailers to take part”