December 28 and 27 have been identified as the first and third busiest shopping days respectively in this year’s holiday calendar by shopper insights provider ShopperTrak.
Unsurprisingly the final Saturday before Christmas, 21 December 2013, takes the second spot, with the remaining two pre-Christmas Saturdays in fourth and fifth position. These predictions mirror foot traffic patterns across retail stores in 2012 and highlight an appetite among UK shoppers for post-Christmas bargains.
Many predict that this will be the busiest Christmas since the recession began, meaning retailers must be prepared to provide excellent customer service throughout the season in order to reap the rewards. Recent research from Verdict has estimated consumers will spend at least £2bn more than in 2012, with ICM Research predicting an unwavering appetite for bricks and mortar shopping this year. Having the right resources available, in the right places at the right times will be crucial to enable retailers to capitalise on their busiest shopping days.
“Planning for Christmas must be based on fact rather than intuition, and monitoring our stores’ foot traffic and conversion rates have become invaluable KPIs for us,” said Ivar Campbell Cole, project manager at Thomas Sabo.
“Having access to this data on a daily basis enables us to react quickly and make the changes necessary to ensure that traffic is converted to sales as efficiently as possible. ShopperTrak’s Power Hours report, for example, clearly highlights our greatest opportunities to sell, meaning that store managers have the right staff in place at peak times and can allocate resources to less core tasks during quieter periods – both essential elements of operational planning over the festive period.”
“Consumer confidence is on the rise and 2013 looks set to be a happier Christmas for us all. Conversion rates during the holiday season are traditionally very high with most people intent on shopping rather than browsing,’’ said Bill McCarthy, CEO of ShopperTrak in Europe and the Middle East.
‘‘Retailers need to understand and manage to how many people are entering their stores, how they are browsing and whether their needs are met adequately in order to respond to longer opening hours and larger crowds. A combination of perimeter and interior analytics can help them to make better decisions around staffing, scheduling, marketing and advertising, ensuring that shoppers have the best possible experience during this holiday period.’’
As a leading provider of people counting technology and foot traffic analysis, ShopperTrak said it is able to harness data from across the global retail landscape and has made predictions for the top 10 busiest shopping days across the US and Europe. While holiday shopping patterns differ across Europe, France and Germany share almost exactly the same top 10 traffic days, with only their ranking differing slightly. Spain however, will see its busiest shopping day land on the 4 January 2014 due to the traditional celebration of the Epiphany.
The following table shows ShopperTrak’s forecasted busiest holiday shopping days across Europe between 1 November 2013 and 11 January 2014:
|1||27th December||14th December||14th December||4th January|
|2||21st December||7th December||7th December||3rd January|
|3||28th December||30th November||21st December||28th December|
|4||14th December||27th December||30th November||21st December|
|5||7th December||28th December||2nd November||7th January|
|6||20th December||21st December||23rd November||2nd January|
|7||26th December||2nd November||28th December||14th December|
|8||30th November||16th November||9th November||27th December|
|9||22nd December||23rd November||16th November||22nd December|
|10||23rd November||20th December||20th December||2nd November|