Retail Assist is delighted to welcome luxury leather goods retailer, Smythson, as a new client.
Smythson is now benefiting from first-line out-of-hours IT support to its corporate users based at its head office and distribution centre, and also across their global store estate.
Through consultation with the client, Retail Assist were able to tailor a solution to meet the specific needs of Smythson.
Eoin O’Connell, head of IT at Smythson, explains: “Retail Assist does what it says on the tin. Its core strength is that retail is its area of expertise: Retail Assist understands retail. As part of the tendering process, we spoke to their other customers and found that their relationship was built on a long-term rapport, which was fundamental in our decision to work with Retail Assist.”
O’Connell adds: “We needed a hands-on approach and I’ve been impressed with the support and engagement. They know about our business.”
Whilst providing first-line IT support, Retail Assist also delivers ‘in hours’ onsite desktop and store system support.
Retail Assist offers managed services and solutions to a range of retail and hospitality clients, including their award-winning, multi-lingual IT Help Desk, which operates around the clock with support available 24 hours a day, 365 days a year.
Dan Smith, Retail Assist’s CEO, says: “We’re thrilled to partner with Smythson, helping to support their brand, which is rich in heritage and with a reputation for luxury. We look forward to underpinning their IT support as they continue their growth and future business aspirations.”