Fujitsu today announces that Specsavers, the British optical retailer, has signed a £17.6million deal that will see Fujitsu transform Specsavers’ in-store technology in its 1,179 stores across Europe to enhance both customer experience and employee environment.
The transformation programme will enable Specsavers to deliver an improved customer experience by making better use of customer data and enhance the employee environment by allowing employees to be more informed and empowered to improve service, track orders and incidents.
The new service will facilitate Specsavers’ store availability, speed to market of new customer optical services as well as reducing the cost of delivery. Specsavers store partners will be able to focus on serving customers and running their businesses thanks to the end-to-end intelligent services delivered by Fujitsu.
As security and data protection increasingly tops every board’s agenda, the new service will include heightened security measures, providing peace of mind for Specsavers’ employees and customers.
“Fujitsu is a great partner in helping us with our international journey owing to its extensive global retail capabilities and consulting expertise,” said Phil Pavitt, global CIO at Specsavers. “We are more than just about selling glasses; we want to change lives for the better. To do that we need to continuously adapt how we best serve customers. With Fujitsu, we are excited to be partnering with a company that shares our passion for putting the customer first.”
“Our partnership with Specsavers is one we are particularly proud of given the scale of the project and impact it will have on both customers and employees,” said Rupal Karia, managing director, retail and hospitality, UK and Ireland, Fujitsu. “We are energised by the prospect of bringing together a range of our services and experience to deliver results. Providing Specsavers with a new infrastructure and services will ultimately help Specsavers digitise its business, making Specsavers more agile, without compromising on security. This is only the beginning, and we look forward to seeing our partnership with Specsavers develop in the coming years.”