Parcel delivery company DPD claims an extended Sunday service, one hour timeslot deliveries and real-time communication between drivers and parcel recipients are going to be key in at Christmas.
DPD, which has just been voted the top delivery company in the UK by Which? members for the second year running, said it has been planning meticulously for this year’s Christmas peak since January.
Underpinning the plans is an unprecedented expansion of DPD’s network. In the last two years, the company has opened 18 new or replacement depots including nine state-of-the-art, purpose built facilities. The network has been extended with brand new DPD locations from Bridgwater to Dundee and Liverpool to Lincoln.
Meanwhile, the company is hailing the launch of its nationwide Sunday service in July as a huge success. As a result, DPD says Sunday deliveries will play a key role this Christmas, which will lead to further job creation beyond the 500 full-time positions originally announced in July.
Dwain McDonald, DPD’s CEO, said: “Sunday deliveries have been a big hit with our customers and with the general public. As a result, we are expanding the service as part of our Christmas planning. Opening up our network on a Sundayoriginally created 500 new jobs up and down the country. The reality is, that figure is going to be closer to 1,000.
“The investment in our network, our technology and our people is second to none in the industry and that’s what keeps us ahead of the game and puts us in a such a strong position ahead of this year’s peak. Our Predict and Follow My Parcelservices will give consumers more control over their deliveries this Christmas, from tracking their driver on a map, to sending real-time instructions if they can’t be home for a delivery.
“But peak planning is also about total attention to detail. Everything from the labels being printed perfectly every single time, to working with businesses and retailers to ensure prompt delivery to the hub every evening.”
Construction of DPD’s new £100m parcel hub at Hinckley in the East Midlands is also well underway. The facility, which will be the largest of its kind in Europe, is on schedule to be completed in 2015, creating another 1,000 permanent full-time jobs.