The COVID-19 pandemic is likely to alter consumer behaviors permanently and cause lasting structural changes to the consumer goods and retail industries, according to findings of an Accenture survey of more than 3,000 consumers in 15 countries across five continents.
Accenture’s 2019 Festive UK Shopping Survey reveals that despite gloomy retail sales predictions, most UK shoppers (87%) set to spend the same or more than last year this festive season. More than half of Brits (57%) believe that political uncertainty
The “Baby Boomer” generation, those aged 55-74, are more likely to shop with companies that actively remove plastics from products, according to new research from Accenture Strategy. The annual Global Consumer Pulse Research surveyed more than 2,000 UK consumers about their
Accenture has helped Carlsberg transition its information technology (IT) infrastructure to the public cloud as part of Carlsberg’s strategy to be an intelligent, digitally enabled and connected enterprise. The transition is providing Carlsberg with a modernized, dynamic and agile platform
Consumers who own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing, according to results of a new survey from Accenture. Digital voice assistant devices — powered by artificial intelligence — are stand-alone hardware
Retailers set to benefit as banks open networks to comply with new European payments regulations, Accenture study finds
Retail companies could become the new face of everyday financial transactions once the Revised Payments Services Directive, known as PSD2, goes into effect in the European Union in January, according to new research from Accenture. PSD2 requires banks to grant third-party
UK consumers are locked in a vicious circle with brands over customer experience, according to new research from Accenture (NYSE: ACN). While 47 percent are frustrated when companies fail to deliver relevant, personalised shopping experiences, nearly half (48 percent) are
Despite concerns around Brexit, spending on Christmas purchases is likely to increase in the U.K. this year, with more than a third (37 percent) of consumers planning to spend more than they did last year, according to the latest Accenture
Unilever to create single system for trade and marketing operations with Accenture and Salesforce solutions
Unilever, a global consumer goods company, has signed a deal with Accenture to implement Accenture Cloud Trade Promotion Management (TPM) and Accenture Cloud Retail Execution (RE) to create a single system for trade and marketing operations. Built on the Salesforce platform, the
Retailers and consumer goods companies could unlock £2.2 trillion globally in value for the industry and consumers over the next decade by accelerating digital transformation, according to a new report by Accenture Strategy. Investments in new, digitally-driven business models will
After dropping to a three-year low last year, consumer purchases of smartphones are expected to rebound this year, fueled by better security, new functions, improved performance and device refresh schedules, a global Accenture survey finds.
Accenture and RichRelevance expand strategic alliance to bolster personalisation services for leading brands
Accenture has expanded its strategic alliance with RichRelevance, a global leader in omnichannel personalisation, to strengthen the capabilities of Accenture Interactive and boost the personalisation services it delivers to global clients. As part of the expanded relationship, Accenture Ventures has
UK retailers could enjoy strong festive sales this Christmas, with 85% of consumers likely to spend the same or more compared with last year, according to Accenture’s annual holiday shopping survey.
Accenture has announced it has extended its contract with Dixons Carphone, Europe's leading specialist electrical and telecoms retailer and services company, to support its system integration work following the merger between Carphone Warehouse and Dixons Retail in August 2014.
Retail industry veteran Jill Standish joins Accenture; named head of company’s retail industry practice
Accenture has announced that Jill Standish has joined Accenture Consulting and been named senior managing director, retail. As the head of Accenture’s retail practice, Standish will focus on the business strategy and ongoing development and execution of retail industry strategy
With less than five weeks until gifts are unwrapped across the country, spending on Christmas purchases is set to increase this year, with one in five consumers planning to spend more than last year. A further two thirds (68%) plan
Omni-channel experience is critical to fuelling B2B customer engagement, finds Accenture and SAP hybris study
As today’s business-to-business (B2B) buyers are increasingly adopting digital throughout every stage of the customer journey, expecting engaging, seamless, and consistent experiences across touchpoints, suppliers struggle to weave everything together into a coherent omni-channel strategy, according to new commissioned research
Improving the overall customer experience is a top business priority for companies and a main driver behind their digital transformation ambitions, according to a new study from Accenture. But the majority of businesses don’t set themselves apart yet from competitors
B2B suppliers invest in e-commerce to deliver better purchasing experience for buyers, Accenture and hybris show
As the volume of business-to-business (B2B) purchases being made online continues to grow, B2B suppliers are responding by expanding their e-commerce platforms and overall omni-channel capabilities, according to new research from Accenture and hybris software, an SAP company. Fifty two
CPG companies could improve business performance with better use of analytics, Accenture study finds
The majority of consumer packaged goods (CPG) companies are failing to place analytics at the heart of their decision-making process, limiting their ability to improve the customer experience and gain business advantage, a study by Accenture has found. Accenture’s analysis
Senior executives in the food and drink industry are signing up to a programme, which is geared towards helping them achieve the best possible results in their first 100 days in a new role. First100, a London-based executive leadership and
Leading brewer Carlsberg has agreed a five-year contract with management consultancy Accenture to provide application services for its European operations. Under the agreement, Accenture will support a range of application services in a co-sourcing agreement managed by Carlsberg. It will
Despite the growth of the online channel, retail stores still remain critical to attracting and retaining customers. That is one of the key findings of a new Accenture survey of senior executives at the world’s largest communications companies; primarily wireless