Today’s retailers are all working towards one common goal: to provide consumers with a seamless, omni-channel customer experience. In recent months, we’ve seen Wayfair announce plans to open physical locations and Sally Beauty announce that it is planning to re-invest
BookingBug, the world’s leading Time-as-a-Service (TaaS) platform with intelligent appointment scheduling, queuing and event management capabilities, today announced the results of its second annual Modern Retail Banking Report. BookingBug surveyed 2,000 financial consumers in the U.S. and the U.K. to gain a deeper
One of the world’s top international department stores has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores. Debenhams has offered an industry-leading personal shopping service for
In-store services across every John Lewis store can now be booked online for the first time using BookingBug’s scheduling platform. These 12 services include everything from personal shoppers to home design consultancies. Since being deployed online bookings are reported to
This time of year presents a great opportunity to take a look at how trends have evolved over the past 12 months, and to look ahead at what’s to come in 2015. With that in mind, BookingBug’s CEO and founder
After four years as an online-only retailer of fashion and luxury products, Birchbox has followed its first New York store with a London-based pop up event powered by appointment platform, BookingBug. This charity Manicure Marathon presents another example of retailers
Boots and B&Q are biting at Apple’s heels in offering in-store services, which online retailers are unable to provide, according to analysis by BookingBug. According to researchers, the study presents a growing divide between the retailers embracing this opportunity and
