BT has signed a multi-million pound contract with The Co-operative Group, to overhaul the network infrastructure of the company’s UK food retail business (Co-op). The new superfast and secure fibre network will enable Co-op to invest in its digital in-store
BT today announced that leading shirtmaker and luxury clothing retailer Thomas Pink has deployed the Acuitas Digital Internet of Things (IoT) platform, which helps retailers to digitise the physical store, at its Wall Street New York City store. Thomas Pink
BT has opened a new concept store at its Ipswich development hub, which is designed to show retailers how they can transform their physical stores to meet the needs of new digital shoppers. Branded as Alexander Black, the concept features fashion,
BT today announced that it has recently connected the first sites of the new IT network for Walgreens Boots Alliance’s European businesses. The achievement of this milestone follows the recent signing of a five-year IT partnership, under which BT is
BT has announced it is a founding member of the Acuitas Digital Alliance, bringing together like-minded technology innovators determined to bring the full benefits of the new digital era across the entire supply chain, all the way to the physical
Tesco claims it is helping customers get more value out of their shopping experiences with free and fast Wi-Fi access at stores in the UK and Republic of Ireland, thanks to a new partnership with BT. To enjoy the new
Consumers rank the availability of knowlegeable staff highly and twice as much in-store as online, according to Nicola Millard, BT customer experience futurologist. Presenting the latest on- and offline shopper trends at the 2014 IGD Convention, Millard said shoppers rate
David Grossman has been appointed CEO of BT Expedite & Fresca, BT’s multi-channel retail specialist business. Grossman has worked at BT for seven years, running a consumer mobile business and most recently as chief executive of BT Directories. Before BT
Most consumers believe they often know more about the products and services they’re enquiring about than the contact centre agent dealing with their call. That’s according to new research from BT and business communications solutions provider, Avaya, which found 80%
Tesco is investing in BT’s Cloud Contact, a suite of cloud-based contact centre solutions, to give its UK customers an enhanced, flexible and responsive contact centre service. The services, which BT started to provide under a three-year agreement signed in June 2012,
UK businesses reporting sales growth since the London 2012 Olympic and Paralympic Games say they boosted revenue by an average of 14%. Those who expect that to carry over into 2013 also predict an 11% increase, according to a new
Retail Times editor, Fiona Briggs, reports on her top 12 retail technology finds at the Retail Business Technology Expo at Earls Court, 13-14 March 2012 1. BT and Stratacache PrimaSee Retailers are putting doors on chiller cabinets so why not
Nearly two thirds of UK retailers (64%) are expecting the London 2012 Olympic and Paralympic Games will bring a much needed boost to their sales, according to new research published by BT. However, despite the retail sector being one of
Sainsbury’s and BT have today announced a deal to improve network connections to the retailer’s 1,000 stores and 23 depots, which is designed to improve productivity in store. Sainsbury’s connection to BT’s next generation broadband service will provide enhanced network
BT Expedite, BT’s specialist retail division, has promoted Richard Dodd to chief executive officer. Dodd takes over the position from Rich Lowe who has moved on to become CEO at BT Conferencing. Dodd joined BT Expedite in 2006 from Tesco. He started his
Heineken has teamed up with BT to provide free Wi-Fi to drinkers at nearly 100 London pubs and bars. The duo plan to extend the service to a further 200 pubs across the UK by the end of 2012. Customers
Eleven pioneering British women from a raft of business sectors and disciplines were honoured at the 2011 First Women Awards ceremony on 30 June in London, hosted by BBC sports presenter Clare Balding. Thea Green, founder of worldwide cosmetics giant
BT is pooling super-fast broadband access, IT services and retail apps to improve the customer shopping experience on the UK high street. Billed as ‘Lighting up the High Street,’ and a world-first; the ‘end to end’ offer is designed to
Companies are struggling to keep up with the new demands placed on their call centre staff, according to a new survey conducted by BT and Avaya, the business communications provider. Despite the growth of smart phones and self service web
