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BT brings digital future to Co-op with network makeover

BT brings digital future to Co-op with network makeover

BT has signed a multi-million pound contract with The Co-operative Group, to overhaul the network infrastructure of the company’s UK food retail business (Co-op). The new superfast and secure fibre network will enable Co-op to invest in its digital in-store

21/03/2017 | Retail News, Retail Technology, Retailer News | Read More
BT deploys digital store pilot solution for Thomas Pink

BT deploys digital store pilot solution for Thomas Pink

BT today announced that leading shirtmaker and luxury clothing retailer Thomas Pink has deployed the Acuitas Digital Internet of Things (IoT) platform, which helps retailers to digitise the physical store, at its Wall Street New York City store. Thomas Pink

16/01/2017 | Retail News, Retail Technology, Retailer News | Read More
BT opens UK concept store to showcase new technologies aimed at digital shoppers

BT opens UK concept store to showcase new technologies aimed at digital shoppers

BT has opened a new concept store at its Ipswich development hub, which is designed to show retailers how they can transform their physical stores to meet the needs of new digital shoppers. Branded as Alexander Black, the concept features fashion,

19/09/2016 | Retail News, Retail Technology, Retailer News | Read More

BT connects first sites of new IT network for Walgreens Boots Alliance’s European businesses

BT today announced that it has recently connected the first sites of the new IT network for Walgreens Boots Alliance’s European businesses. The achievement of this milestone follows the recent signing of a five-year IT partnership, under which BT is

22/02/2016 | Retail News, Retail Technology, Retailer News | Read More

BT joins new global alliance bringing real time digital insights from the store and across the supply chain

BT has announced it is a founding member of the Acuitas Digital Alliance, bringing together like-minded technology innovators determined to bring the full benefits of the new digital era across the entire supply chain, all the way to the physical

20/01/2016 | Retail News, Retail Technology, Retailer News | Read More
Tesco launches free Wi-Fi in Extra and Superstores in UK and Ireland in partnership with BT

Tesco launches free Wi-Fi in Extra and Superstores in UK and Ireland in partnership with BT

Tesco claims it  is helping customers get more value out of their shopping experiences with free and fast Wi-Fi access at stores in the UK and Republic of Ireland, thanks to a new partnership with BT. To enjoy the new

18/11/2014 | Retail News, Retail Technology, Retailer News | Read More
Knowledgeable staff twice ranked twice as important in-store than online, BT reports

Knowledgeable staff twice ranked twice as important in-store than online, BT reports

Consumers rank the availability of knowlegeable staff highly and twice as much in-store as online, according to Nicola Millard, BT customer experience futurologist. Presenting the latest on- and offline shopper trends at the 2014 IGD Convention, Millard said shoppers rate

09/10/2014 | Data Time, Research | Read More

BT appoints Grossman CEO of retail specialist business, BT Expedite & Fresca

David Grossman has been appointed CEO of BT Expedite & Fresca, BT’s multi-channel retail specialist business. Grossman has worked at BT for seven years, running a consumer mobile business and most recently as chief executive of BT Directories. Before BT

20/05/2013 | People, Retail News | Read More
Consumers dissatisfied with service from contact centres, new research reveals

Consumers dissatisfied with service from contact centres, new research reveals

Most consumers believe they often know more about the products and services they’re enquiring about than the contact centre agent dealing with their call.  That’s according to new research from BT and business communications solutions provider, Avaya, which found 80%

04/03/2013 | Data Time, Research | Read More
Tesco invests in BT Cloud Contact solution to get staff closer to customer calls

Tesco invests in BT Cloud Contact solution to get staff closer to customer calls

Tesco is investing in BT’s Cloud Contact, a suite of cloud-based contact centre solutions, to give its UK customers an enhanced, flexible and responsive contact centre service. The services, which BT started to provide under a three-year agreement signed in June 2012,

31/01/2013 | Retail equipment, Retail News, Retail Technology, Retailer News, Services Time | Read More
UK businesses reap sales growth on back of London Olympics, BT survey finds

UK businesses reap sales growth on back of London Olympics, BT survey finds

UK businesses reporting sales growth since the London 2012 Olympic and Paralympic Games say they boosted revenue by an average of 14%. Those who expect that to carry over into 2013 also predict an 11% increase, according to a new

17/01/2013 | Data Time, Research | Read More
Top 12 takeaways from Retail Business Technology Expo 2012

Top 12 takeaways from Retail Business Technology Expo 2012

Retail Times editor, Fiona Briggs, reports on her top 12 retail technology finds at the Retail Business Technology Expo at Earls Court, 13-14 March 2012 1. BT and Stratacache PrimaSee Retailers are putting doors on chiller cabinets so why not

15/03/2012 | Retail News, Retail Technology, Services Time | Read More
Retailers risk losing out from London 2012 Olympic Games opportunity

Retailers risk losing out from London 2012 Olympic Games opportunity

Nearly two thirds of UK retailers (64%) are expecting the London 2012 Olympic and Paralympic Games will bring a much needed boost to their sales, according to new research published by BT. However, despite the retail sector being one of

10/01/2012 | Data Time | Read More

Sainsbury’s ties deal with BT to boost productivity at store level

Sainsbury’s and BT have today announced a deal to improve network connections to the retailer’s 1,000 stores and 23 depots, which is designed to improve productivity in store. Sainsbury’s connection to BT’s next generation broadband service will provide enhanced network

15/12/2011 | Retail News, Retail Technology, Retailer News, Services Time | Read More
BT appoints Dodd CEO of retail division, Expedite

BT appoints Dodd CEO of retail division, Expedite

BT Expedite, BT’s specialist retail division, has promoted Richard Dodd to chief executive officer.   Dodd takes over the position from Rich Lowe who has moved on to become CEO at BT Conferencing. Dodd joined BT Expedite in 2006 from Tesco. He started his

08/12/2011 | People, Retail News | Read More

Heineken teams up with BT to offer free Wi-Fi in London pubs

Heineken has teamed up with BT to provide free Wi-Fi to drinkers at nearly 100 London pubs and bars. The duo plan to extend the service to a further 200 pubs across the UK by the end of 2012.  Customers

25/08/2011 | Retail Technology, Services Time | Read More

Eleven entrepreneurs recognised in First Women Awards

Eleven pioneering British women from a raft of business sectors and disciplines were honoured at the 2011 First Women Awards ceremony on 30 June in London, hosted by BBC sports presenter Clare Balding. Thea Green, founder of worldwide cosmetics giant

01/07/2011 | Awards, Services Time | Read More
BT pools access, services and apps to boost customer experience

BT pools access, services and apps to boost customer experience

BT is pooling super-fast broadband access, IT services and retail apps to improve the customer shopping experience on the UK high street. Billed as ‘Lighting up the High Street,’ and a world-first; the ‘end to end’ offer is designed to

18/03/2011 | Retail News, Retail Technology, Retailer News, Services Time, Supply chain | Read More

Call centre staff struggle to keep pace with customer queries

Companies are struggling to keep up with the new demands placed on their call centre staff, according to a new survey conducted by BT and Avaya, the business communications provider. Despite the growth of smart phones and self service web

21/02/2011 | Data Time, Research | Read More

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