Customers opting to click and collect their online orders in stores receive their goods almost twice as fast than if they chose home delivery, a new survey by Kurt Salmon, part of Accenture Strategy has revealed. Kurt Salmon analysed the delivery
Retailers are losing nearly 20% of their online Christmas customers to rivals, JDA/Centiro study reveals
Stock availability issues and unsuitable delivery times have resulted in nearly a fifth (19%) of online Christmas shoppers using an alternative retailer, according to the third annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). As many as 12%
Online delivery and click-and-collect to double in the UK over the next decade, OC&C Strategy Consultants report
By 2025, the UK’s home delivery and click-and-collect market is set to double, as 40% of all non-food sales will be made online, according to new research unveiled today by OC&C Strategy Consultants.
Martin Summerscales, head of retail consultancy, CBRE, says the battle for retail spend is moving from the high street to out-of-town retail parks Out-of-town retail parks have become an essential ingredient in the UK economy. The sector provides employment for a
One third of retailers plan to raise delivery prices to offset cost of omni-channel fulfillment, JDA/PwC global CEO study shows
One third of retail CEOS are planning to raise delivery charges in order to offset the cost of omni-channel fulfillment, a new study by JDA and PwC reveals. The third annual JDA/PwC global survey of more than 300 retail and consumer
Marketplace delivery expert Fastlane International says Sainsbury’s bid for Argos could transform eBay’s click and collect service. It’s welcome news for eBay traders following yesterday’s gloomy forecast for 2016. Click and collect is fast becoming the most convenient way for many
CollectPlus, the UK’s largest independent store-based delivery and returns service, has announced that 2015 saw its biggest click and collect Christmas to date. Industry analysts Capgemini and IMRG predicted a 12% growth in online sales over Christmas year-on-year, CollectPlus
Research released today has revealed that consumers felt positive towards the UK’s supermarkets last year: two in five (41%) people say that the number one improvement to grocery retail in 2015 was ‘more value’, while a third (29%) – the
Click and collect surged during the peak trading period
Doddle claims new King’s Cross store to bring click and collect convenience to over 47m people a year
Doddle, the UK network of purple parcel stores, has opened its latest store at one of Britain’s biggest transport hubs, King’s Cross. Doddle, a joint venture between entrepreneur Lloyd Dorfman and Network Rail, has grown rapidly since launch in 2014.
Almost two thirds (60%) of consumers feel that Tesco offers the best click and collect service whilst Asda is a not too distant second with 47%, according to research conducted by Instantly, a provider of audiences and insights tools. The survey was completed
More than 50% of UK retailers have implemented click and collect in some form, and with numerous benefits there seems no reason not to do it. But how many of those retailers offering click and collect are providing an optimal
Click and collect is a ‘must have’ option for online retailers to maximise their potential at peak, IMRG finds
Released today, a new report from IMRG, commissioned by CollectPlus, predicts that click and collect options – in-store, parcel store and lockers – will continue to increase in popularity at a growth rate of 20% per year. The IMRG CollectPlus UK Click &
Centiro has warned that retailers’ risk damaging customer relationships if they continue to operate ‘best-effort’ delivery networks. With the huge growth of online retail and consumers demanding greater speed and convenience, retailers’ delivery capabilities are coming under increasing strain. They
Government plans to open up click and collect services to all high street shops have been welcomed by the retail industry. Under the plans shops would be able to build new click and collect facilities, such as covered collection points or
A new strategic partnership announced today between nettl.com and Epos Now is about to transform the click and collect opportunities for independent retailers throughout the UK. If 2014 was the year for mobile optimisation, 2015 is the year for click and collect.
Boxwood’s Christmas Trading Report reveals the 2014 Christmas trading period proved to be even more challenging than usual for many retailers. An unseasonably mild autumn together with the chaotic scenes we saw on Black Friday and Cyber Monday left many
British, German and French consumers are unified by their love of online shopping but new research commissioned by MetaPack, a leading provider of e-commerce technology for delivery services, reveals some subtle national differences for retailers and carriers to consider. The power
Click and collect is third most popular digital service, behind online banking and online shopping, according to new research from Fujitsu. The study into the UK’s digital landscape highlights retail as a sector at the forefront of digital services but one which
Click and collect accounted for 50% of online orders at toy retailer The Entertainer in the week before Christmas, up from 25% in non-peak trading. The service, powered by hybris’s omni-channel software, came into its own in 2014, according to
Booths, the family owned regional food and drink retailer, has recorded modest gains on its Christmas results with a total sales increase of +0.6% in the six-week Christmas trading period (ending 3 January 2015). Like -for-like sales decreased by -0.8%. In a
Planet Retail tips convenience, home scanning and more collection points as top UK supermarket trends for 2015
Natalie Berg, global research director at Planet Retail, considers the top trends which will influence and shape UK supermarkets in 2015 “Whereas 2014 was largely focused on price, we are expecting 2015 to be the year of differentiation. The Big Four
InPost, the send, collect and return parcel locker service, has announced a new click and collect partnership with leading online wine retailer Virgin Wines. Ready in time for the season of Christmas cheer, shoppers can order cases of their favourite tipple to
With Christmas just days away, retailers are gearing up for a surge in click and collect orders resulting from booming online sales over the festive period. According to independent research commissioned by Barclays’ Retail & Wholesale banking sector team, retailers say they
A third of shoppers plan to do most of their shopping the weekend before Christmas, SAS UK & Ireland claims
Andrew Fowkes, head of retail centre of excellence, SAS UK & Ireland, claims the next two weeks will be critical for retailers if they are to survive the retail war, unpredictable consumer demands, unforeseen weather conditions and returns on impulse buys.