Matthew Hopkinson, director at retail location data and insight provider, The Local Data Company, highlights the key topics debated at the Retail Week Conference, 16-17 March 2011 Stand still and you get run over. This is certainly true in the
Customer service is more important than price for businesses competing on the web because it promotes loyalty and repeat custom. That was the conclusion of a debate between a group of leading online retailers, organised by a leading internet hosting
Workplace equipment supplier Slingsby has launched a new edition of its catalogue, which it claims contains more products to appeal to industry. Since it was founded in 1893, Slingsby has established a strong customer base within the retail sector and
Chris Sheryn, senior consultant at SA Partners, argues retail leaders should focus on strategic, ‘blue sky’ rather than ‘bike shed’ thinking, and understanding the consumer in the economic downturn This winter, when the talk in the Dog and Gun moves
Experian, the consumer credit rating company, has signed a five-year deal with the UK home shopping company JD Williams. According to Experian, it will help JD Williams better manage its customers, enabling it to reduce risk and maximise value. Under
Leading supply chain directors from retailers and FMCG suppliers across the food and grocery industry will outline their plans for change and strategies to meet future challenges at the IGD’s Supply Chain Summit, 18 November 2010, QEII Conference centre, London.
Convenience retailer Capper & Co, which operates 500 stores under the Spar fascia, has relaunched its fresh produce offer under the Market Garden brand. The move is designed to drive sales and footfall with high quality produce, demonstrating the business’s
Debbie and Andrew Keeble told their journey from pig farmers to producing the UK’s top-selling premium sausages at the 2010 IGD Convention. Pig farmers in South Yorkshire for 20 years, Debbie and Andrew set up their sausage company in 1999.
More than 80% of web site reviews are fabricated by companies themselves and edited so only positive reaction is visible or written by someone who has never experienced the service, a leading campaigner claimed today. Andy Mabbutt, director of the
Many organisations are at a competitive disadvantage because they do not have immediate access to accurate, business-focused information to support their corporate objectives, according to customer feedback generated by specialist SAP consultancy De Villiers Walton. The corporate CFOs and board
Kelkoo, Europe’s third largest e-commerce web site, has appointed Chris Simpson as European marketing director. At the same time, the company is undertaking a review of its brand and website to meet customer needs in an increasingly crowded price comparison
Specialist SAP consultant De Villiers Walton has launched a programme for enhancing SAP Business Intelligence (BI) solutions following customer feedback, which revealed CFOs and senior managers are suffering from a lack of data quality. De Villiers Walton found many businesses
Otley Brewery, the South Wales-based, family-run brewery, marked its fifth year in business on 14 August 2010 with an event at its premises in Cilfynydd. More than 100 people, including regular customers, key suppliers, beer writers and press, attended the
Group pre-tax profits at the flower and gardening home shopping group, Flying Brands, fell from £2.74m to £480,000 in the six months to 2 July as it exits non-core markets. Flying Brands is selling its online collectables business, Benham, and