Stock availability issues and unsuitable delivery times have resulted in nearly a fifth (19%) of online Christmas shoppers using an alternative retailer, according to the third annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). As many as 12%
Europeans are shopping online in increasing numbers. In the past year, 253 million European consumers made online purchases to a total value of EUR 189 billion, an increase of EUR 9 billion on the previous year. Significantly, 176 million of
Hermes, the consumer delivery specialist, has been awarded a four-year contract extension to continue providing online delivery services to Kingstown Associates, one of the UK’s leading mail order companies. The new agreement builds on the success of a long-standing partnership
MyHermes, the consumer delivery specialist, is trialling a new in-store printing solution that provides added convenience to customers wishing to send parcels. The delivery firm is testing the innovative technology across a number of myHermes ParcelShops to help those people
One third of retail CEOS are planning to raise delivery charges in order to offset the cost of omni-channel fulfillment, a new study by JDA and PwC reveals.
The third annual JDA/PwC global survey of more than 300 retail and consumer
Royal Mail has secured a one-year contract with Joules to handle its customer deliveries. Royal Mail will deliver to Joules’ customers across the UK using its Tracked 24 and Tracked 48 services.
Royal Mail has recently extended late acceptance times at
High expectations and a willingness to pay more for a tailored service, despite a smaller income – this is what the average ‘Millennial’ consumer of today is demanding according to the findings of the recent MetaPack Delivering Consumer Choice: 2015
Hermes, the consumer delivery specialist, has launched a new and convenient service that provides online shoppers with an Estimated Time of Arrival (ETA) for Next Day and standard delivery purchases as well as returns. The ETA service will allow Hermes
iForce, a fast-growing supply chain management business in the UK, enjoyed a record-breaking 2015 as it witnessed a 57.8% growth in the number of items it picked for customers of its retail clients compared to the previous year. The company,
Hermes, the consumer delivery specialist, has invested £18m in state-of-the-art handheld scanners in what represents one of the largest mobile implementation projects in Europe. The company will equip its local courier network and myHermes ParcelShops with more than 20,000 innovative
Hermes, the consumer delivery specialist, has confirmed that it enjoyed its busiest and most efficient peak season to date. Throughout December the delivery firm processed 30.3 million parcels, representing a 24% increase on the previous year.
The record-breaking peak season followed
Manhattan Associates today announced its pivotal involvement in Asda’s recently launched toyou service, a ’game changing’ order collection and return service for consumers that puts Asda at the forefront of innovation in global retailing.
Manhattan has worked alongside Asda to provide
Women’s fashion retailer, Hobbs, has partnered with Doddle to expand the range of delivery and returns options offered to online shoppers.
As an introductory offer, Hobbs customers will be able to get free next day delivery on all orders to Doddle
A national survey of UK shoppers’ online shopping habits has revealed that almost 5% people have taken ‘sick days’ from work in order to wait in for a delivery, potentially costing the UK economy and employers millions of pounds each
MetaPack, a global leader in e-commerce delivery technology, has today announced that Bleckmann, a leading provider of fashion & lifestyle logistics specialising in retail and e-commerce, will use MetaPack Delivery Management solutions across all of its European operations to support
Retailers across London’s West End are preparing for the Christmas rush by launching Dropit – the new shopping service that allows shoppers to have all their bags delivered to their door, on the same day, in one drop – anywhere in the UK. Dropit
MetaPack, a global leader in e-commerce delivery technology, is using its data analysis and market insight to forecast a significant and strategic change during this year’s ‘Peak Period’. Whilst parcel volumes are predicted to reach record numbers over the Black Friday weekend and
Hermes, the consumer delivery specialist, has secured a two-year contract extension to continue providing online delivery services to Clarks, the international shoe manufacturer and retailer. Hermes has distributed approximately three million parcels for Clarks since winning the contract in 2012.
Today’s consumers expect online retailers to provide more convenient and more personalised delivery options to accommodate their busy lifestyle needs. According to a new study carried out by Research Now on behalf of MetaPack, the global leader in e-commerce delivery,
Global courier ParcelHero says e-tailers must get the picture about Emojis: the fastest growing language in history. Internet retailing has moved beyond the written word, says retail delivery expert ParcelHero. Retailers who are communicating with customers and developing new marketing techniques
Online retailers and delivery companies are being praised for their customer service which has been rated considerably higher than those provided by utility companies, mobile phone suppliers and local authorities. This is one of the key findings of the fifth
Amazon’s introduction of its ‘Amazon Fresh’ service in the UK could prove to be the catalyst which forces the leading supermarket retailers to re-evaluate their delivery strategies, says Nick Miller, head of FMCG at Crimson & Co. Miller states that
Hermes, a leading consumer delivery company, has completed the construction of a secondary sortation tier at its fully automated distribution hub in Warrington, providing the capability to process up to one million parcels a day. The purpose built, 15,000sq m, state-of-the-art
Hermes, the consumer delivery specialist, has announced the return of its money back delivery guarantee this Christmas. This unique initiative will provide retailers and their customers with peace of mind ahead of the 2015 peak season. The Hermes Guaranteed Christmas
Retailers should be bracing themselves for Generation Z (individuals born after the late 1990s) suggests a survey commissioned by delivery platform, Shutl. The survey of 2,000 UK consumers, carried out by Red Dot Research, found that almost twice as many