The hit to consumer spending caused by the Coronavirus pandemic is set to continue post-lockdown – as new research reveals over a third (34%) of shoppers predict they will spend less once restrictions are lifted.
UK customers spent £1.2 billion last Christmas on gifts that failed to arrive on time. One in 10 (11%) of UK customers received their Christmas deliveries more than two weeks late last year, according to new research from The Institute
The Institute of Customer Service has today announced the appointment of Graham Heald as its customer experience director, a new role within the organisation. He has been appointed to spearhead the development of the Institute’s membership services, enhancing the Institute’s ability
The Institute of Customer Service has announced representatives from leading retailers will present at its annual conference. The event, focusing on ‘Customer Service: Strategies for the new global economy’, will take place at the Lancaster London Hotel on 25 February 2014. Exploring how