Customer service is more important than price for businesses competing on the web because it promotes loyalty and repeat custom. That was the conclusion of a debate between a group of leading online retailers, organised by a leading internet hosting
Fashion clothing brand Lyle & Scott has launched a mobile optimised web site in partnership with BT’s retail specialist e-commerce division, BT Fresca. The golden eagle brand was founded in the Scottish borders over 130 years ago and won the
The Co-operative is launching a series of online Christmas cookery demonstrations to help its customers serve up a festive feast. The retailer has teamed up with chef Mark Earnden to help bring a selection of festive recipes to life, including
The International Tennis Federation (ITF) has launched its new Davis Cup web site, to coincide with the 2010 Davis Cup by BNP Paribas final, which is being held between Serbia and France this weekend in Belgrade. The site was developed
A new jobs’ web site is being launched in the UK with a mandate to slash recruitment costs. Find UK Jobs claims to bring free recruitment and professional networking to all. Find UK Jobs claims to have an advanced job
More than 80% of web site reviews are fabricated by companies themselves and edited so only positive reaction is visible or written by someone who has never experienced the service, a leading campaigner claimed today. Andy Mabbutt, director of the
The Co-operative Group has launched a web site to spearhead a marketing campaign to promote its Fairtrade credentials, including a major push in Co-operative and Somerfield stores. As well as TV and press advertising, the campaign features in-store communications, including
Kelkoo, Europe’s third largest e-commerce web site, has appointed Chris Simpson as European marketing director. At the same time, the company is undertaking a review of its brand and website to meet customer needs in an increasingly crowded price comparison
US crisp brand, Lay’s, has launched a ‘Chip Tracker’ on its web site to allow consumers to see where their crisps were made and where the potatoes were grown in the US. Customers simply enter their postcode and the first
Retailers are poised to benefit from faster customer service and better stock control with the introduction of a new bar code in 2014. The new GS1 DataBar bar code will be used throughout the retail sector. GS1 UK, a not-for-profit
