Tesco is to sell second hand cars online via TescoCars.com and will reward buyers with 2,000 Clubcard points.
The supermarket says it has analysed the top gripes in the sector – which is worth £24bn each year in the UK – and said it is confident its offer for customers will provide consumers with a better experience.
Andrew Higginson, CEO of retailing services at Tesco, said: “Trust, value and service are at the heart of the Tesco Cars experience. We are offering a wide choice of the most popular models– from small hatchbacks to executive saloons to family-sized MPVs. Each and every vehicle will have passed a 167-point RAC inspection.
“By supplying directly to customers, there is no middle man, no expensive showroom and no salespeople on commission. Buyers can be sure they are getting the best value out there – and we will say ‘thank you’ with 2,000 Clubcard points.
“As well as offering great service and value, customers really can enjoy the most convenient car-buying experience in the sector. There’s no pressure, no hard sell. You can select and buy your car from the comfort of your own home and, just like your weekly shop, we will even deliver it to your front door.”
Tesco said TescoCars.com will supply direct to customers using a bespoke web-based service with the following features:
- Thousands of quality-checked, used cars at competitive prices with dedicated customer service support
- The buying process is convenient, easy and safe. Our detailed search facility allows customers to quickly locate a car to fit their budget, space or performance preferences
- All vehicles have undergone independent inspections by the RAC and by HPI Check (please see notes below) – so customers can be sure that the car is mechanically and legally sound
- The website shows customers a selection of images of each vehicle as well as a video of an RAC road test
- Cars can be delivered to the buyer’s home address or collected from a national handover centre
- Buyers will have access to a range of Tesco financial products including loans, insurance and breakdown cover. There is of course no pressure to choose Tesco
Tesco said each vehicle must meet the Tesco cars standard including a 167-point independent RAC PLUS inspection featuring a ramp inspection and road test. Cars will have a clear HPI history check, it said. Typically most cars will also have a service history. Each vehicle carries an RAC platinum warranty, free for the first month.
TescoCars.com will also offer after-sales support from a nationwide network of over 1,000 independent garages. According to Tesco, these will offer servicing and vehicle repairs up to 30% cheaper than franchise dealers.
Sir Trevor Chinn, chairman of Tesco Cars, said: ‘Consumers want to know they can trust the information supplied about a used car, that they are getting value for money and good customer service. Importantly they also want to be able to take their time to make the right purchase for them. We are delivering a positive new experience for today’s car buyer.”