The Consumer Goods Forum’s Global Summit focuses on Consumer Centricity in a Data Driven World

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The Consumer Goods Forum (CGF) is delighted to announce a prestigious roster of speakers for the CGF’s 62nd Global Summit, to be hosted 12-15 June 2018in Singapore, and themed “Consumer Centricity in a Data-Driven World”.

The opening keynote speaker, Singapore’s Minister for Trade and Industry, S. Iswaran will be joined by FMCG industry leaders, including The Coca-Cola Company CEO, James Quincey, Daniel Zhang CEO, Alibaba, Ian McLeod CEO, Dairy Farm and David Taylor CEO, Procter & Gamble. The distinguished list of speakers also includes major figures from politics and government, including Madeleine Albright, the 64th US Secretary of State and Guy Ryder, Director General of the International Labour Organization (ILO).

All the speeches will link in with the Global Summit’s overarching theme, “Consumer Centricity in a Data-Driven World”, exploring how today’s FMCG corporations, whether large or small, can ensure they implement a consumer-centric business strategy. Delegates will learn that consumer centricity is not just about constructing compelling and personalised customer journeys across all platforms, but is also about ensuring a fully transparent supply chain, meeting millennials’ demands for a sustainable consumer goods industry.

More than 1,000 prominent delegates, from over 400 leading consumer goods companies will engage with this year’s theme through sessions focused on stories such as:

  • Investing in the age of disruption;
  • Evolving retail for the smart consumer;
  • The future of work: people & technology;
  • Positive change in action: driving a circular economy;
  • New Retail: creating new value for consumers;
  • Global millennials: the data-driven facts;
  • Executing a digital and omni-channel growth strategy; and
  • Transforming customer experiences through big data.

The CGF Global Summit will highlight that consumer centricity is not just about making consumers like businesses. Rather, it’s about ensuring that the right internal and consumer-facing strategies are in place, encouraging a shift away from traditional business-driven strategies.

Asian landscape
It is fitting that this year’s Global Summit will take place in Singapore, a country renowned across the world for its smart city credentials and investment in technological innovation. Singaporean consumers are among the most demanding in the world, expecting a seamless experience on all platforms. Across the wider Asian region, similar consumption trends are observable, as digitisation transforms the shopping experience and millennials grow more demanding of corporations. With more and more consumers shopping on their mobile and online globally, the successful FMCG corporations of the future will be those that not only build truly engaging customer experiences, tailoring their services to individual preferences, but also considering the consumer at every step of the supply chain.

I-Zone

The I-Zone is widely recognised as the place to be to learn more about the latest developments and retail trends.  In 2018, however, the CGF is bringing more innovative experiences to the 1,000 delegates in attendance. Already the heart of networking breaks, lunches and business discussions at this key, global networking event, delegates will now also be able to experience more immersive demonstrations of brand excellence. This will include demonstrations from companies including Ajinomoto, Ascential, Barilla, Brand Loyalty, DIGI, ITO EN, EY, John Brown Media, Puratos, Rakuten and TCC.

The Presentation Theatre will also add even more to the Global Summit experience. This year, the CGF is gathering some of the brightest minds and the best ideas in the networking breaks to further demonstrate excellence in action, and how companies around the world are driving positive change, and building better lives through better business. There will be a series of 15-20 minute I-Talks from those at the forefront of change.