Uplifting the customer experience for big boobed women

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Buying lingerie is a really personal experience, and one which many
women now choose to do online. Imagine being able to actually chat to
and see the people who are helping you buy your perfect bra, from the
comfort of your own home.

Bravissimo is renowned for its personal service, guiding women through
their wide variety of styles and sizes whilst offering friendly and
knowledgeable customer support. Now, that physical experience is
possible through the website, anywhere in the world.

Bravissimo becomes the latest well-known brand to integrate with the
Talkative solution, to offer a truly personalised, human-centric
approach to website communication. They will be using Talkative’s
full suite of products including; live web chat, web calling, video
calling and cobrowsing to give their customers the most personal and
comprehensive of customer experiences.

Who are Bravissimo?

Bravissimo are a leading UK lingerie retailer who were founded in 1995
to give a better experience of buying and wearing bras for big boobed
women (D to L cup). Today they have 29 physical shop locations and
over 850 employees. They have also won numerous customer service and
retail awards, showing their commitment to not just offer a good
experience, but an exceptional one.

What were Bravissimo looking for?

Bravissimo’s award winning customer service team wanted to give
their customers a choice in how they contacted the company, without
further stretching the available resources. They were also looking to
increase the number of customers they could service, as well as having
increased flexibility on how they configure and allocate customer
interactions.

Why work with Talkative?

One of the key advantages Talkative could offer, over and above its
competitors was the ability to uniquely integrate with Bravissimo’s
Mitel Contact Centre environment. This means that agents can be
allocated a blend of chats, emails and calls, all within their
existing platform. This close working relationship between Talkative
and Bravissimo has resulted in a large number of product enhancements,
which will not only benefit Bravissimo, but all of Talkative’s
growing customer base.

To-date, the Talkative solution has been deployed across Travel,
Automotive, Retail and Financial Services clients, driving web
conversions and digital customer experience.