Wider adoption of standards is key to both supply chain efficiency and meeting new consumer needs, according to a report by Capgemini Consulting, the global strategy and transformation consulting arm of the Capgemini Group, together with GS1, the global standards organisation, and The Consumer Goods Forum.
The report, The Future of Standards in the Consumer Goods & Retail Industry: Cut costs and meet new consumer needs, calls on the industry to introduce simplified programmes to help users embrace and deploy standards while enabling provision of standardized product data to consumers.
Since the first barcode was scanned in 1974 standards have led to huge savings for the consumer goods industry allowing more efficient flows of goods and information. As consumers today become empowered through social and mobile technologies, they increasingly require real-time product updates and the ability to scan barcodes to obtain beyond the label data such as product origin, ingredients and manufacturing working conditions.
According to research by GS1 UK and Cranfield School of Management, barcode adoption saved the UK retail industry £10.5bn 2011 alone. Elsewhere, electronic standards have allowed companies to move from manual paper-based processes, with benefits including shortening delivery times by 61 hours on average, cost savings of €12-18 per transaction and 5% fewer out-of-stock situations. Nonetheless, with increasing industry challenges, more is needed to be done to ensure standards can be more widely adopted to help drive progress in the consumer goods and retail industry.
The results of the study showed that there are numerous challenges regarding standards faced by the industry including:
1) Underuse of standards – compared to large companies, small and medium enterprises have significantly lower rates of standards use, with manual processing frequently the norm. Standards need to be extended to new channels such as e-commerce and affiliated transportation and logistics parties
2) Data available through product barcodes is often missing or inaccurate and not provided in a standardised way across multiple channels
3) Promotions are problematic as they are necessary for sales growth but difficult to forecast demand as retailers are often unwilling to share promotional strategies
4) With the challenge of big data, retailers and manufacturers find it difficult to respect standards that require barcode numbers to change every time a product is slightly altered
5) There is increasing scarcity of natural resources but also rising consumer interest in sustainable business – creating the demand for more accurate and consistent information on carbon footprint, water usage, recycling and energy consumption
Key recommendations of the report are:
- Develop marketing programmes targeted toward companies not making full use of standards
- Introduce simplified standards programmes for ease of adoption
- Use existing standards to communicate product information to consumers
- Collect sufficient information about product origin and route to market to minimise risk
- Develop solutions to ensure data quality
- Design new standards to facilitate the exchange of sustainability related data
- Expand GS1’s role from standards defining body to center of excellence in standards deployment
“The Capgemini research sheds light on an important issue: as an industry we need to put more work into making sure standards are well-adopted throughout our business networks. We’re fortunate to have dynamic organizations like GS1 and The Consumer Goods Forum to help us with that,” said José Lopez, executive vice president, operations & GLOBE, Nestlé.
“Standards have a fascinating past and an exciting future. On the one hand, they are foundational to the way we do business, driving down the cost of our operations. On the other hand they are helping us to get closer to our consumers and meet their ever-changing needs, particularly in the digital world,” said Mike McNamara, chief information officer, Tesco.
Susan Wood, principal, Capgemini Consulting North America, said: “Our report shows the urgent need for not only the greater adoption of standards and more consistency in standards implementation, but also improved data, guidelines and governance across the consumer goods and retail sector. This is particularly important due to increasing consumer demands, which are driving the digital transformation needed to improve the shopper all-channel experience.”
The latest study was based on interviews with leaders in supply chain and IT functions of 20 global consumer goods manufacturers and retailers worldwide, across Europe, Asia and North America, including Johnson & Johnson, Nestlé, Tesco, Unilever and Wal-Mart.
Retail Times’ readers can download The Future of Standards in the Consumer Goods & Retail Industry report by visiting: