New options and enhancements in real-time communication are set to drive up ‘right first time’ parcel delivery rates
DPD’s unique Predict service notifies recipients of their one hour delivery slot via text or email and then allows them to watch the progress of their DPD driver on his round, with a real-time countdown to their own delivery and an accurate 15 minute delivery slot, so that they know exactly when to expect their parcel.
The latest upgrade to this service sees all recipients receive a notification of their delivery the evening before, with five ‘in-flight’ delivery options. In addition to the already popular ‘Change Delivery Day’ and ‘Deliver to Neighbour’, customers will now be able to access three new options: ‘Deliver to a Safe Place’, ‘Collect From Nearest Depot’ and ‘Upgrade My Delivery’. These can be accessed via a smartphone, tablet or desktop at any point during the delivery if the customer can’t be at home on the day to accept their parcel.
Dwain McDonald, DPD’s CEO, says: “These are really significant enhancements. We know that the more we can communicate in real-time with recipients, the more we can ensure a safe and secure first time delivery. Our aim with these latest improvements is to double the response rate from recipients by increasing the options available the evening before. That way we are giving people time to make arrangements and real options that suit them.
“Customers are much more sophisticated these days, and a delivery service that they can control and interact with via their smartphone is much more in keeping with their lifestyle and far more likely to elicit a positive reaction to the brands they are dealing with.”
- Change the delivery day – customers can choose to reschedule their delivery for a specific day.
- Deliver to neighbour – customers can select a specific neighbour. DPD will confirm by text or email when the parcel has been safely delivered to their specified neighbour.
- Deliver to a safe place – customers can nominate their preferred ‘safe place’ such as ‘front porch’ or ‘shed’, or relay specific instructions to the driver ahead of delivery. Once the delivery has been made, the driver will send confirmation to the customer via text or email, along with a photograph to show where the parcel has been left.
- Collect from nearest depot – customers can elect to pick up the parcel from their nearest depot. DPD will send confirmation as soon as the package is back at the depot for collection, along with directions, or customers can choose a specific day to pop into the depot.
- Upgrade my delivery – for a small additional fee, customers can upgrade their delivery, for example to a ‘before 10am’ service or arrange aSaturday morning delivery. For added convenience, payments can now be made via a smartphone or tablet using PayPal.
(A Retail Times’ sponsored article)