How to lose customer loyalty before it’s even begun
Retailers must not destroy customer loyalty by offering a poor fulfilment experience, says Tobias Buxhoidt, founder and CEO of parcelLab
Bringing dark stores into the light: OneStock highlights new retailer opportunity
As stores reopen, what's the future for dark stores and how will their role change, asks Romulus Grigoras, founder and CEO of OneStock?
Omnichannel Order Management System (OMS), Onestock, receives funding from Silverfleet as it accelerates its development
OneStock, the leading omnichannel OMS software solution provider, is entering a new phase in its development, as it announces investment from leading European private equity firm, Silverfleet.
The new high street: navigating tomorrow’s retail landscape with tech
As the retail sector prepares to reopen after Easter, UK shops are pulling out all the stops to persuade Britons to venture out to their local high streets and favourite stores. People are understandably cautious about returning to public spaces
Rebuilding the ‘forgotten’ frontline: store associates say lack of communication creates biggest challenge at work
As non-essential retail prepares to reopen, retail staff risk becoming a ‘forgotten frontline’, with store associates reporting a lack recognition and empowerment in their roles, the latest report from digital workplace innovator, YOOBIC, warns.
Critizr shares secrets of customer conversations with new virtual mall
Customer Interaction Management specialists Critizr have launched a new ‘virtual shopping centre’ to showcase the art of customer conversations, in a bid to help retailers improve their skills and drive lifelong customer loyalty.
Bristol tech firm wins prestigious award for ‘Best Business Turnaround’
Brightpearl, the Bristol-based technology firm specialising in retail operations solutions for some of the world’s biggest brands, has picked up a prestigious Management Today award recognising the turnaround in the company’s fortunes over the past four years.
More than half of the UK’s favourite smells are food related, study finds
In a survey conducted by BAT for VELO at the height of our nation-wide Lockdown, the UK’s best and worst smells have been revealed, along with the smells that the UK miss the most whilst staying safe at home.
Aldi launches first packaging-free products trial
Aldi has launched a trial selling its first packaging-free products to help customers shop more sustainably.
Profits tumble despite soaring sales as Tesco grapples with the costs of COVID-19, says GlobalData
Following today’s release of Tesco figures for FY2020/21; Thomas Brereton, senior retail analyst at GlobalData, a leading data and analytics company, offers her view: “Tesco’s results for the year ending February 2021 – overlapping much of the UK’s year dealing
British sportswear pioneer, Castore, launches upsized 2,600sq ft retail space in Liverpool ONE
Grosvenor Britain & Ireland has announced that premium British sportswear pioneer, Castore, has launched at an upsized 2,600sq ft retail space at 26 Peter’s Lane, marking the brand’s renewed commitment to Liverpool ONE.
J.Crew partners with Acquia to target customers with hyper-relevant content
Digital experience company Acquia today announced that J.Crew is using Acquia’s Customer Data Platform (CDP), a customer insights and machine learning platform, to drive measurable performance improvements with the brand’s marketing campaigns.
Success at the London Beer Competition for The Krafty Braumeister
The Krafty Braumeister won two Silver medals at the fourth edition of the London Beer Competition. The competition took place on Wednesday 17th March and winners were announced on Monday 12th April. Krafty’s two winning beers were Hoppediz and Schwarz
CrossCountry provides vital support to medical sector by using non public space to distribute supplies
Long distance train operator CrossCountry and InterCity Railfreight are teaming up to provide a key service transporting medical supplies across the country.
Brainbase continues rapid growth with addition of Chefclub and Moose Toys as new customers
Brainbase, the venture-backed company building modern software for end-to-end IP management, is continuing its rapid growth with two new customer additions: Chefclub, a digital cooking brand based in Paris with more than 1.5 billion monthly organic views and 100 million
Crafts supplies retailer Cosy Owl reports 300% year-on-year growth
Crafts supplies specialists Cosy Owl has undertaken research looking into the hottest crafts that trended over the past 12 months of lockdown. This includes crafts such as candle making, soap making, diamond painting, tie dye, and ceramics - just to
Russia’s top food retailer rolls out 10 million ‘Green Dot’ freshness monitoring labels
X5 Retail Group, Russia’s largest food retailer, announces that its Perekrestok supermarket chain has launched the large-scale implementation of the Green Dot labelling system for monitoring product freshness. Ten million labels will be placed on items from the X5 Smart
GO Outdoors reveals figures forecasting huge demand for camping equipment this season
Camping experts from the British firm GO Outdoors analysed pandemic sales figures to find the most in demand products ahead of peak camping season, reflecting on trends to forecast what this could mean for consumers, the industry and the economy
Naked Wines announces directorate change
Naked Wines is pleased to announce that Darryl Rawlings will join the Board with immediate effect as an independent non-executive director. Rawlings will also succeed Ian Harding as chairman at the forthcoming annual general meeting in August 2021, following Harding’s
Online clothing brand, Chums, shares top tips for targeting the ‘grey’ pound
The ongoing pandemic has changed many aspects of our lives but perhaps the most impacted has been how we as a nation shop. From our weekly groceries to smart home tech and even furniture, the changes in rules due to
Springboard: footfall in UK retail destinations rose yesterday by +155.2% from same day last week, and by +225.2% in shopping centres
Latest data from retail expert Springboard reveals that footfall in UK retail destinations rose yesterday by a staggering +155.2% from the same day last week, and by +225.2% in shopping centres.
Flying Tiger Copenhagen and MUJI deploy App Clips in tandem with MishiPay’s mobile self-checkout solution
Leading retailers Flying Tiger Copenhagen and MUJI today announced they are launching App Clips alongside MishiPay’s mobile self-checkout solution.
Salford Rum wins first supermarket listing, with Dark Spice landing in Co-op convenience stores
Greater Manchester’s Salford Rum has won favour with national retailer Co-op, with its Dark Spice Rum landing in 90 of its convenience stores across the UK this month – marking the brand’s first supermarket listing.
Bombay Sapphire expands Ready-To-Drink portfolio with Bombay Bramble & Tonic and Bombay Sapphire & Light Tonic
After the success last year of the BOMBAY SAPPHIRE & TONIC Ready-to-Drink (RTD), today the brand announces the launch of two new RTD expressions, BOMBAY BRAMBLE & TONIC and BOMBAY SAPPHIRE & LIGHT TONIC. Catering to different shopper needs and
Retailers grow sales channels in response to COVID and Brexit, Advanced Supply Chain Group reports
Nine in 10 retailers are planning to increase the number of their sales channels following the impact of the pandemic and Brexit, according to Advanced Supply Chain Group (ASCG).
Online retail sales hold steady in March, IMRG Capgemini Online Retail Index reveals
Despite the upcoming end of lockdown and promise of in-person shopping, online retail sales continued to show strong growth in March, rising by +71.7% Year-on-Year (YoY). That’s according to the latest IMRG Capgemini Online Retail Index, which tracks the online
Byron announces partnership with Testicular Cancer UK to encourage Brits to check themselves at home
This April, Byron, the maverick burger restaurant, is on a mission to raise awareness of the warning signs of Testicular cancer, teaching people how to check themselves at home.
eShopWorld appoints Martim Avillez Oliveira as chief commercial officer – EMEA and APAC
eShopWorld (ESW), the leading cross-border e-commerce technology and services provider, today announces the appointment of Martim Avillez Oliveira as chief commercial officer, EMEA and APAC.
Decathlon UK launches new sustainable e-commerce site to help consumers reuse and recycle
Decathlon UK are delighted to announce the launch of Decathlon Second Life. This is a new sustainability initiative, which will see Decathlon recycle, repair and reuse sports equipment so it can give products a second life.
Multichannel offer proves resilient for JD Sports, says GlobalData
Following today’s release of JD Sports’ figures for FY2020/21; Emily Salter, senior retail analyst at GlobalData, a leading data and analytics company, offers her view: “JD Sports has emerged from a year of disruption in the enviable position of sales
What does the reopening of retail mean for outsourced customer service teams?
As part of FM Outource’s continued analysis of how the COVID-19 lockdown has impacted the customer service outsourcing industry in the UK, it has examined what the reopening of retail shops could mean for brands that have heavily invested in
