BRC and 20 top retailers launch five steps to encourage considerate shopping


In preparation for the reopening of shops from tomorrow, the British Retail Consortium along with more than twenty retailers have come together to launch five simple steps to encourage considerate shopping. The retailers are urging the public to play their part in creating a safe and enjoyable retail environment for other customers and retail staff.

1.           Queue considerately

2.           Maintain social distancing

3.           Follow instructions inside and outside shops

4.           Follow all necessary hygiene measures

5.           Be respectful to shop staff

The reopening of non-essential shops from June 15th marks a crucial time for thousands of retailers and hundreds of thousands of jobs. According to the ONS retail sales figures, lockdown has cost non-food retailers £1.8 billion per week.

Retailers have been working hard to ensure their stores are prepared and safe for staff and customers and have implemented all the necessary social distancing measures, such as perspex screens at counters, signs and floor markings around the store, and new rotas and procedures for cleaning.

Helen Dickinson, chief executive, British Retail Consortium, said: “It has never been more important to play our part in keeping our towns and high streets vibrant. Every visit we make helps support jobs in retail, as well as throughout the supply chain. Retailers have been working around the clock to create a safe shopping environment, so their customers can have the confidence to return to their favourite shops. Our shopping experience may be changing, but if we all follow the necessary social distancing measures and show a little consideration to those around us, then everyone will be better off for it.”

Damian McLoughlin, CEO, Homebase, said: “While the vast majority of our customers have adhered to the safety measures we have in store, in recent weeks, a small minority of shoppers are disobeying the guidelines set out and at times reacting abusively when challenged by store teams. It’s for this reason we’re calling on members of the public to help us reverse the trend that saw cases of abusive incidents towards shop workers rise by 9% during the last year. By everyone actively supporting the measures in place by retailers, we will be able to create a safe and enjoyable shopping environment for everyone.”

The call is supported by Ann Summers, Carpetright, Co-op, Crew Clothing, Debenhams, Fenwick, F Hinds, hmv, Homebase, Iceland, KFC, Marks & Spencer, Mountain Warehouse, Pets at Home, Poundland, Primark, Space NK, The DFS Group, The Dune Group, The Perfume Shop, Waitrose