Call centre technology provider, Jacada, is expanding in key European countries including Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics.
According to the company, an extended presence in Europe means it can better serve new and existing customers looking for cost-effective, award-winning solutions for their contact centres.
With more than 20 years of experience, Jacada said it is a trusted customer service advisor to organisations, providing end-to-end customer service solutions across multiple channels, regional professional services, and a solution-support infrastructure to leading EMEA organisations such as O2 Telefonica UK and Germany’s Kabel Deutschland.
“Expanding our reach in EMEA presents Jacada with the opportunity to work with some very innovative companies,” said Guy Yair, general manager & EVP, EMEA & APAC for Jacada.
“As we get the opportunity to work with additional organisations, Jacada’s knowledge and understanding of the customer service challenges that organisations face continues to grow. We see this expansion as an opportunity to better serve these regions of the world and to continue to build upon our awareness of the key issues in the market.”
Jacada said its customer service solutions are designed to simplify the way customer facing employees interact with their customers by streamlining access to customer billing, account and promotional information.
Its new Jacada UI for CRM, a user interface (UI) for CRM systems, which provides all customer information in a single view, has recently been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand in the CRM category.